Care and support assessments for adults - how we decide who is eligible for Social Services support

To make decisions about who is eligible for managed care and support, we use the Care and Support (Eligibility) (Wales) Regulations 2015 (opens new window).

There are four conditions that have to be met:

1.  The need arises from your physical or mental ill-health, age, disability, dependence on alcohol or drugs, or similar circumstances.

2.  The need relates to one or more of the following outcomes:

• ability to carry out self-care or domestic routines;
• ability to communicate;
• protection from abuse or neglect;
• involvement in work, education, learning or leisure activities;
• maintenance or development of family or other significant personal relationships;
• development and maintenance of social relationships and involvement in the community;
• fulfillment of caring responsibilities for a child.

3.  The need is such that you are not able to meet that need either alone, 

or with the care and support of others who are willing to provide such care and support 

or with the assistance of services in the community.

4.  You are unlikely to achieve one or more of your personal outcomes unless the local authority provides or arranges care and support to meet the need or enables it to be met by making a direct payment.