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Common Access Point (CAP) for Health and Social Care

In Swansea, we aim to provide adults and their carers with the right support at the right time by the right person.

Thank you for contacting Adult Services Common Access Point. 

You can also find information and advice on our Social Care and Wellbeing pages or on the Dewis Cymru website

Coronavirus Update:

Due to the Coronavirus outbreak we are experiencing an unprecedented volume of calls.  In light of this increased demand and to make sure we can respond to all emergency enquiries straight away we would ask that unless your call relates to a high risk of death or risk of significant harm, abuse or neglect you do not stay on the line and instead

However, if you do not have access to the internet or email  please wait on the line and we will answer as soon as possible.

For general information on Coronavirus please review the latest updates available at Public Health Wales and at

Thank you for your support at this difficult time

Our approach follows the principles of the Social Services and Well-being (Wales) Act 2014, which focuses on working with people, in partnership, to meet your needs and prevent things from escalating. 

We call it the Common Access Point because it is a place that anyone can contact to access information and advice on health and social care. 

Our Common Access Point team has Access and Information Assistants, who will talk to you about your situation and provide you with information, advice and signposting. The Access and Information Assistants can also put you in touch with community based services, such as local groups or charities. Often this may be all the help you need.

If we can't help with information, advice or signposting then the Access and Information Assistants may discuss your circumstances with our Multi-Disciplinary Team. Our Multi-Disciplinary Team (MDT) is made up of qualified Social Workers, an Occupational Therapist, a Physiotherapist and a Third Sector Broker (who advises on voluntary/third sector services) and other professionals. The Multi-Disciplinary Team will discuss your situation to see if they can offer any specialist advice or if they can help. 

You can contact the Common Access Point for Health and Social care by

The team's opening hours are:

8.30am - 5.00pm Monday to Thursday
8.30am - 4.30pm Friday.

Outside of these hours please contact the Emergency Duty Team.

The Common Access Point for Health and Social Care welcomes correspondence in Welsh.

District Nursing Single Point of Contact

The District Nursing Single Point of Contact provides a single point of contact into adult district nursing services, improving discharges from hospital, triaging and prioritising patient care, signposting patients to more appropriate services and giving appropriate nursing advice at the first point of contact. The single point of contact number for referrals is 01792 636007.

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