Social Services emergency help at night, weekends and bank holidays

The Swansea Urgent Out-of-Hours Social Worker is your urgent contact for children and families, adults, youth justice and the out-of-hours Approved Mental Health Professional Service (AMHP).

Who does the Urgent Out-of-Hours Social Worker help?

The Urgent Out-of-Hours Social Worker can deal with:

• Child protection enquiries
• Urgent family breakdown situations
• Approved Mental Health Professional Duties (AMHP)
• Appropriate Adult Duties for children and young people in custody where an adult cannot be found to fulfil this role
• Urgent changes to home care for adults
• Requests for placements for disabled and older people
• Adult Safeguarding enquiries
• Urgent advice needed for social work matters.

They cannot address non-urgent matters that can wait until working hours - such information or messages should be passed to Social Services staff during the day. Please contact them directly at their earliest convenience.

The Urgent Out-of-Hours Social Worker is unable to start a package of support for adults outside working hours but can make a referral to Social Services during opening hours if this is urgent.

This service cannot deal with homelessness for adults. Please contact housing options or out of hours contact 01792 636595

How do I get help?

You can contact Social Services as usual during the daytime working hours, which are 9.00am - 5.00pm, Monday to Thursday, and 9.00am - 4.30pm on Friday - see Contact Social Services.

The Out-of-Hours Social Worker is available for urgent matters outside of these times.

There are a limited number of social workers available to answer your call:

• two social workers are available from 5.00pm to 1.00am at weekends and bank holidays.
• and one social worker and AMHP are available from the hours of 1.00am to 8.30am. This line is for urgent enquiries only.