Contact Social Services
To contact Social Services for the first time most people will need to get in touch with one of the teams listed below.
Child and Family Information, Advice and Assistance Service
This team deals with all initial enquiries and referrals relating to children in need, including child protection issues.
Tel: 01792 635700
Email: access.information@swansea.gov.uk
Monday - Thursday: 8.30 am - 5.00 pm
Friday : 8.30 am - 4.30 pm
If your case is open to a Social worker call 01792 635180.
Common Access Point for Health and Social Care
This team deals with all initial enquiries and referrals relating to older people and adults with a physical disability. At busy times, calls may be held in a queue.
Tel: 01792 636519
SMS: 07796 275412
Email: CAP@swansea.gov.uk
Adult Services: Online Referral Form
Monday - Thursday: 8.30 am - 5.00 pm
Friday : 8.30 am - 4.30 pm
Sensory Services Team
This team deals with enquiries and referrals relating to adults with a sight or hearing loss.
Tel: 01792 315969
SMS: 07919 626434
Email: sensory.services@swansea.gov.uk
Monday - Friday: 9.00 am - 1.00 pm
Community Support Team for Adults with Learning Disabilities
Tel: 01792 614100
Email: community.support.team@swansea.gov.uk
Monday - Thursday: 9.00 am - 5.00 pm
Friday : 9.00 am - 4.30 pm
Community Mental Health Teams
We have three Community Mental Health Teams
Swansea West Tel. 01792 517800
Swansea Central Tel. 01792 517853
Swansea North Tel: 01792 545780
Adult Safeguarding
To report suspected abuse or a safeguarding concern
Tel: 01792 636854
Email: adult.safeguarding@swansea.gov.uk
Monday - Thursday: 8.30 am - 5.00 pm
Friday : 8.30 am - 4.30 pm
Emergency Duty Team
This team deals with out-of-hour emergency situations that cannot safely be left until the next working day, and will provide information and advice to keep the situation safe until the next day.
Tel: 01792 775501
Email: EDT@swansea.gov.uk
Working hours:
Monday - Thursday: 5.00 pm - 1.00 am
Friday: 4.30 pm - 1.00 am
Weekends and Bank Holidays: 9.00 am - 1.00 am
One person remains on duty from 1.00 am until 9.00 am for the most serious emergencies only.
If you are not sure whether your situation is an emergency, more information is available on our Emergency Help page.
