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Contact Social Services

To contact Social Services for the first time most people will need to get in touch with one of the teams listed below.

Coronavirus and social care updates


Child and Family Information, Advice and Assistance Service

This team deals with all initial enquiries and referrals relating to children in need, including child protection issues.

The Child and Family Integrated Information, Advice and Assistance Service can be contacted at 01792 635700 or email: access.information@swansea.gov.uk but as the IIAA team is having an unprecedented volume of calls unless your call relates to significant risk of harm or risk to life to a child or young person please instead contact us via email. 

Tel: 01792 635700

Email:  access.information@swansea.gov.uk

Monday - Thursday: 8.30 am - 5.00 pm
Friday : 8.30 am - 4.30 pm

If your case is open to a Social worker call 01792 635180.


Common Access Point (CAP) for Health and Social Care

This team deals with all initial enquiries and referrals relating to older people and adults with a physical disability.  At busy times, calls may be held in a queue.

The Common Access Point for Health and Social care for adults and carers can be contacted by telephone on 01792 636519 or by email: cap@swansea.gov.uk. However as they are experiencing an unprecedented volume of calls we would ask that unless your call relates to significant risk of harm or risk to life you do not stay on the line and instead contact us via email. However, should you not have access to email please wait on the line and we will answer as soon as possible.

Tel: 01792 636519

SMS: 07796 275412

Email:  CAP@swansea.gov.uk

Adult Services: Online Referral Form

Monday - Thursday: 8.30 am - 5.00 pm
Friday : 8.30 am - 4.30 pm


Sensory Services Team

This team deals with enquiries and referrals relating to adults with a sight or hearing loss.

Tel: 01792 315969

SMS: 07919 626434

Email: sensory.services@swansea.gov.uk

Monday - Friday:  9.00 am - 1.00 pm


Community Support Team for Adults with Learning Disabilities 

Tel: 01792 614100

Email: community.support.team@swansea.gov.uk

Monday - Thursday:  9.00 am - 5.00 pm
Friday : 9.00 am - 4.30 pm


Community Mental Health Teams

We have three Community Mental Health Teams

Swansea West      Tel. 01792 517800 
Swansea Central Tel. 01792 517853 
Swansea North    Tel: 01792 545780 


Adult Safeguarding

To report suspected abuse or a safeguarding concern

Tel: 01792 636854

Email:  adult.safeguarding@swansea.gov.uk

Monday - Thursday: 8.30 am - 5.00 pm
Friday : 8.30 am - 4.30 pm


Emergency Duty Team

This team deals with out-of-hour emergency situations that cannot safely be left until the next working day, and will provide information and advice to keep the situation safe until the next day. 

Tel: 01792 775501 

Email:  EDT@swansea.gov.uk

Working hours:

Monday - Thursday: 5.00 pm - 1.00 am
Friday: 4.30 pm - 1.00 am

Weekends and Bank Holidays: 9.00 am - 1.00 am

One person remains on duty from 1.00 am until 9.00 am for the most serious emergencies only.

If you are not sure whether your situation is an emergency, more information is available on our Emergency Help page.

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