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Help with fuel and energy costs and other household bills

Help and support available for paying fuel, energy and other household bills.

British Gas Energy Trust

Individuals and families can apply for grants to clear domestic gas and electricity debts. The grants are available to both British Gas customers and customers of other energy suppliers.

Care and Repair Western Bay

Care and Repair aims to relieve the needs of people in the locality who are disadvantages by reason of health, ill-age or disability, by the provision of support, assistance, facilities, amenities and services to such people in respect of their housing.

Citizens Advice Swansea / Neath Port Talbot

Provide free, confidential and impartial advice on a wide range of issues for example, debt, benefits, housing and employment.

E.ON Energy Fund

The E.ON Energy Fund initiative has been set up to help existing or previous customers receive extra support. If you meet the criteria, the energy fund could help you pay your current or final E.ON bills, replace appliances and even repair gas boilers.

E.ON Next Energy Fund

The aim of the E.ON Next Energy Fund is to help E.ON Next customers who are experiencing financial hardship and struggling.

ECO Flex

ECO Flex is a government scheme which provides funding for energy efficiency improvements in the home such as a new central heating system, upgrades to the existing heating system and/or insulation.

EDF Energy Customer Support Fund

The customer support fund awards grants to some of EDF's most vulnerable customer households. It aims to provide customers with a fresh start and financial stability. It can help you stay out of fuel debt and better able to afford ongoing energy costs.

National Energy Action (NEA)

NEA's Warm and Safe Homes advice service is a free support service providing advice to householders on their energy bills and keeping warm and safe in their home. They can also help with benefits advice and income maximisation.

Nest Cymru

The Welsh Government Warm Homes Nest scheme aims to make homes warmer and more energy-efficient places to live.

OVO Energy Fund

OVO Energy offers payment plans, energy funds and payment schemes to help customers pay their energy bills.

Octo Assist Fund

If you are struggling with you Octopus Energy bill, you can complete an online financial support form and see what options may be available in your circumstances.


Advice on costs, billing and switching for phone and broadband.

Priority Services Register

The Priority Services Register is a free support service offered by energy suppliers and network operators to help vulnerable people. Each supplier/operator keeps their own register, so you'll need to contact your energy supplier or network operator to be added.

Scottish Power Hardship Fund

Because some customers have difficulties paying their bills due to low income or other circumstances, Scottish Power has a Hardship Fund to help them get their energy payments under control.

Switched On - Energy Awareness Hub

Independent, unbiased, free support and information to all on how to improve energy efficiency, switch energy providers and access fuel payment support (for those on welfare rights).

TV Licence help

The Simple Payment Plan was created for those in financial difficulty.


Turn2us is a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services - online, by telephone.

Warm Wales

Warm Wales is working to tackle fuel poverty by offering free advice, referrals, and access to grants to ensure people across Wales and South-West England have warm and safe homes.

Welsh Water

Welsh Water can provide support if you are struggling to pay your bill or are in debt with your water bill.

Western Power Distribution - Power Up

Free and impartial energy saving advice to households in South, Mid and West Wales (in Western Power Distribution's jurisdiction).
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Last modified on 14 December 2022