Toggle mobile menu visibility

DVLA vehicle tax refund scam

Emails, texts and telephone calls claiming to be from DVLA are often reported to us. Various scams have been ongoing for over 4 years. They include texts claiming payment has not been made on vehicle tax or a refund on over payment is waiting. The scams are designed to trick you into sending your bank details or payment to the scammers.

The messages may be a simple text message or may include links to a website mocked up to look like a DVLA online service. 

DVLA don't send emails or text messages with links to websites asking you to confirm your personal details or payment information. We strongly advise anyone who receives such a request not to open the link and delete the item.

An example of the information is shown in these images. This includes bank account details, date of birth, mother's maiden name and NI number. With this information the scammers could access your bank account or use your identity.

You can find the online driving licence and vehicle tax services in the driving licence and vehicle tax sections of GOV.UK ( By using the online driving licence or vehicle tax transactions on GOV.UK you can be sure that you are dealing directly with DVLA.


This alert was first added in November 2017 and was updated in September 2019.