Respite services - frequently asked questions
We've put together some of the most frequently asked questions about respite services.
If respite services are reopening, can I use my previous respite allocation now?
Unfortunately no, at the moment we are only able to offer emergency respite. We have a reduced number of places due to the requirement for social distancing and infection control.
Can I roll my unused allocation forward into next year as I haven't used much respite this year?
Unfortunately not, it will not be possible to honour all respite allocations and it will not be possible to carry these allocations over to the following year. We aim to reinstate the respite allocation system once we are in a position to fully reopen.
Will I lose my entitlement to respite if I am not able to use respite at the moment?
I am desperately in need of a break, will I get one?
Please discuss your individual needs with your care manager.
If you are unsure who your allocated care manager is and you access learning disability services please contact the Community Learning Disability Team on 01792 614100, and if you access other services please contact the Common Access Point at firstname.lastname@example.org or on 01792 636519.
If I have an alternative to overnight respite, for example, a direct payment, how much respite will I get?
Please discuss your individual needs with your care manager. If you are unsure who your allocated care manager is, see the previous question.
Will respite look and feel different?
We have changed respite services to make sure it is safe for you to return so some things will look and feel different.
I need a break but I am an older carer with health needs; how will I know that services are safe to return to?
We have followed Welsh Government guidelines to reopen services and have risk assessments and procedures in place to make them as Covid secure and as safe as possible. You are welcome to contact the Respite Service Manager (on 01792 516360 / 530361) to discuss your concerns further.
Will I have to be tested for Covid-19 prior to a stay in respite?
Yes, proof of a negative PCR Covid-19 test (not a Lateral Flow Test) will be required every time you come for a stay in respite. This can be by email or text.
What if the person I care for is unable to tolerate having a Covid-19 test?
Due to Welsh Government policy it is essential that a negative Covid-19 test result is received for an individual to come into a residential setting. If an individual is unable to tolerate having a Covid-19 test, other types of non-residential support will have to be considered.
Why is a Covid-19 test required before I can use respite?
It is Welsh Government policy that all individuals should be tested and receive a negative test result 48 hours prior to admission to a residential setting.
How will the Covid-19 test be organised? How long before coming to respite will I need to have the test and get the results?
Your care manager can arrange the test. There are strict rules on this that your care manager will be able to explain to you. The important thing to know is that a negative test result is only valid for 48 hours and respite needs to commence within this time.
How will I get to the respite service?
We hope that your relatives/carers will be able to bring you to the respite service. Travelling with a family member/carer is the safest way to get to the respite service. We are able to consider very limited transport if this is not possible.
Why do individuals have to self-isolate for up to 14 days when they use respite?
This is because they are entering a residential setting which is the highest risk for coronavirus and is in line with Welsh Government requirements. If you have received two doses of the Covid-19 vaccine, you no longer have to self-isolate within the service. However, if you start to display symptoms of Covid-19 then you must isolate. Individuals who have not received both vaccinations when entering the respite service are still required to self-isolate because they are entering a residential setting, which is the highest risk for coronavirus. This is in line with Welsh Government requirements.
If I stay at the respite service for less than 14 days and go home, do I need to continue to self-isolate?
No, you are only required to self-isolate for up to 14 days while you are at the respite service.
How will I self-isolate at the respite service? What will this mean?
- This means that you won't be able to leave the building during your stay apart from to go into the garden.
- Staff will support and engage with you in a variety of activities within the service.
- Self-isolation doesn't mean you need to stay in your bedroom at all times but you will need to maintain a social distance from other people.
- You are welcome to contact the Respite Service Manager to discuss further what self-isolation will mean for you.
If I have to self-isolate while using overnight respite, does that mean I cannot go to my day provision?
That is correct, unfortunately you will not be able to use your day provision while self-isolating at the respite service. You will be able to continue to use your day provision when you return home.
Will my carer also need to self-isolate on my return from overnight respite?
No, your carer will not need to self-isolate unless they or you begin to display symptoms of coronavirus.
What happens if I display symptoms of coronavirus while at the respite service?
If you display symptoms of coronavirus while at the respite service, a further Covid-19 test will be arranged for you. The Respite Service Manager will advise any further action in line with Welsh Government and Public Health Wales guidance.
What happens to respite bookings if someone in the respite service displays symptoms or tests positive?
As soon as anyone in the service has symptoms of Covid-19, admissions to the service are suspended. If the resident or member of staff tests positive for coronavirus while at the respite service, unfortunately, due to Public Health Wales policy, the service will not be able to accept any new admissions for 28 days. All respite bookings will need to be cancelled and re-booked for dates once this period has ended. If this happens, the service will be in touch to let you know, please discuss with the Respite Service Manager alternative respite dates for you / the person you care for.
The Respite Service Manager will advise individuals currently receiving respite of any further action in line with Welsh Government and Public Health Wales guidance.
Am I allowed to visit the person I care for while they're using respite?
Routine indoor care home visits can take place, and up to two indoor visitors may visit at the same time.
All visitors should be tested prior to an indoor visit and rapid testing has been made available to care homes to facilitate this.
Outdoor visits and visits within visitor pods or similar enclosed spaces can continue to take place.
If there is an active incident or outbreak of Covid-19, all visits will temporarily cease. Visits in exceptional circumstances can continue to take place. Visits may also cease if local or national rates of transmission of Covid-19 in the community increase and further lockdown measures are introduced. Equally, arrangements for visits may change if restrictions are eased.
You should not visit the respite service if you have any symptoms consistent with Covid-19 or if you have been in contact with anyone with such symptoms. Any visitors will be expected to book in advance so that staff can ensure that appropriate social distancing conditions are in place. You will also be expected to give details for Track and Trace purposes. These details will be kept for 28 days and then destroyed.
Is there a possibility that respite services will have to close again?
We hope not and our aim is to continue providing emergency respite.
However, we will obviously need to respond to circumstances as they arise.
There is also possibility that the service will not be able accept referrals for periods of time if there is a positive case in the service.
Covid-19 vaccination: regardless of whether you have been vaccinated against Covid-19 (first and / or second dose); you will still be required to follow these protocols.