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Apply for a replacement concessionary bus card

If your bus pass is lost, stolen or damaged there is a £5.00 fee to pay before a new bus pass can be issued.

When we receive your payment we will send your new bus pass to you in the post within 5 to 7 working days.

Please note that a receipt for a replacement bus pass cannot be used as free travel whilst your new pass is being processed.

You can apply online and pay for the replacement form using the form below.

Please note we can only issue replacement concessionary bus passes if you were issued your original pass by the City and County of Swansea. If your pass was issued by another local authority you should contact them for a replacement.

  1. Swansea Council is the data controller for the personal information you provide on this form. Your information will be used to provide you with the service that you have requested and will not be used for any other purpose. We will not share your data with any third parties without your explicit consent unless we are required or permitted to do so by law.

    Data protection law describes the legal basis for our processing your data as necessary for the performance of a contract. For further information about how Swansea Council uses your personal data, including your rights as a data subject, please see our corporate privacy notice on our website.
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  3. If you are having problems submitting this form or making the online payment you can telephone 01792 636377.
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  6. When you click 'submit' you will be taken to our payment system. Please ensure that you fully complete your bank details and progress to the confirmation of payment. If we don't receive your payment we won't be able to process your request.
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