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Coronavirus - Post Office services

Payment and banking services available.

Payout Now

How it works

Payout Now is a new way to withdraw cash without leaving your home. Originally available only in Post Office branches, it's now being rolled out to banks, building societies and credit unions (please note the Credit Union in Swansea does not use this method - see the entry for Celtic Credit Union for details of the methods they have put in place).

With Payout Now, you can ask your bank to send a one-time barcode via text, email or post to a trusted volunteer, who can then use it to withdraw and specified amount of cash from your account at a Post Office.

You choose how much cash the barcode is worth and the volunteer will only be able to withdraw that amount.

Some banks will allow you to do this over the telephone if you don't have online banking.

For Payout Now to work, the bank account holder will need to contact their bank to let them know who will be collecting the cash on their behalf, how much will be withdrawn and at what Post Office branch.

According to Which?, Santander is the only major bank signed up to Payout Now as of 27 April 2020. However, other banks offer something similar with 'Third Party Access' - see banks section.

All Santander personal customers who have a current account can use Post Office branches for:

  • cash withdrawals
  • cash deposits
  • balance enquiries
  • cheque deposits (you will need to pre-order envelopes and paying in slips).

Opening hours, services and transaction limits vary by Post Office. Please check at your local Post Office branch: https://www.santander.co.uk/personal/support/ways-to-bank/at-the-post-office

Find out more about banking at the Post Office on their website: https://www.postoffice.co.uk/branch-banking-services or call Santander on 0800 9123 123.

However, although to date only Santander has signed up, the situation is changing daily, so contact your provider to see it it's ready to offer this option.

The service is available in all 11,500 Post Office branches.


Fast Pace

How it works

Fast Pace is a service allowing a customer to arrange for a named trusted person, to collect a pre-authorised cheque from them and cash it for them at a Post Office branch.

For Fast Pace to work, the bank account holder will need to contact their bank to let them know who will be collecting the cash on their behalf, how much will be withdrawn and at what Post Office branch.

The bank will then let the Post Office know the customer's account details and arrange for the money to be picked up from their local branch.

But while the Fast Pace service has been made available to all banks and building societies, they might not necessarily be signed up to it, so you'll need to contact them to find out. According to Which?, as of the 22 April 2020 only HSBC had signed up so far. However, the situation is changing daily, so contact your provider to see if it's ready to offer this option.