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Adult Services: Online Referral Form

This online referral form enables members of the public and professionals to make referrals to Swansea Social Services Common Access Point for Health and Social Care to request an assessment of social care need.

Thank you for contacting Adult Services Common Access Point. 

Due to the Coronavirus outbreak we are experiencing an unprecedented volume of calls.  In light of this increased demand and to make sure we can respond to all emergency enquiries straight away we would ask that unless your call relates to significant risk of harm or risk to life you do not stay on the line and instead contact us via email at CAP@ Swansea.gov.uk . However, should you be unable to email please wait on the line and we will answer as soon as possible.

For general information on Coronavirus please review the latest updates available at Public Health Wales and at Swansea.gov.uk.  For all other enquiries regarding support services please email us at CAP@ Swansea.gov.uk.

Thank you for your support at this difficult time


If you wish to refer someone you know, you must have their consent to do so.

Please do not use this form for urgent or emergency enquiries. Please contact the Common Access Point on 01792 636519 in this instance. Our opening hours are 8.30am -5.00pm Monday to Thursday and 8.30am -4.30pm Friday.

If there is an emergency outside these office hours please contact the Emergency Duty Team on 01792 775501.

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