Missed recycling and rubbish collection

From December, we are changing the weeks that we collect black bags and garden waste recycling: Recycling changes - black bags and garden waste

There will be no kerbside garden waste collections between 2 December 2024 and 28 February 2025. You can take any garden waste produced during this period to your local recycling centre or store / compost it at home until collections restart.

Before you report a missed collection:

• wait until after 1.00pm on the day of your collection to give the crews enough time to have completed your area
• if your whole street hasn't been collected then we likely know about it and will return the next day to collect
• check for updates on social media: Swansea Recycles (Facebook) (opens new window)

We will arrange for a missed bin collection if:

• your bags have not been stickered or tagged
• your bins or bags contained the correct materials
• your bins and bags were put out on the correct collection day and week
• your bins or bags aren't too heavy
• your bins and bags were on the pavement before 6.00am on your collection day
• there have been no unscheduled disruptions to the service such as bad weather -we will post information on our website and our Twitter (opens new window) and Facebook (opens new window) accounts if there are problems

If your bins and bags were ready for collection you can report a missed collection to us. If your bins or bags were not ready then we will collect them on your next appropriate collection day or you can take them to a recycling centre.

This form is available in Welsh - click on 'Cymraeg' in the top right corner of your screen.