Make a complaint

Complete this form if you want to make a complaint about a council service.

You should in the first instance raise your issue with the relevant department or service provider.

For online applications, reporting service issues, payments and requests: Do it online

To make a complaint about an elected member: Public Services Ombudsman for Wales

This form is available in Welsh - click on 'Cymraeg' in the top right corner of your screen.

Swansea Council is the data controller for the personal information you provide on this form. Your information will be used in the exercise of our official authority and will not be used for any other purpose. We will not share your data with third parties unless we are required or permitted to do so by law.

Data protection law describes the legal basis for our processing your data as necessary for the performance of a public task. For further information about how Swansea Council uses your personal data, including your rights as a data subject, please see our corporate privacy notice on our website.
1. Have you raised this matter with the complaints team previously?*
  
  Yes
  
  No
2. If you have raised this matter with the complaints team previously please email complaints@swansea.gov.uk quoting your reference number
Your complaint
1. What do you think we did wrong or failed to do? What comment would you like to make?*
2. Does this complaint relate to Social Services?*
Your details
1. Which is your preferred method of contact?*
2. Your name*
3. Label
  1. House name (optional)
  2. House number (optional)
  3. Street name*
  4. Area (optional)
  5. City*
  6. Postcode*
4. Telephone*
5. Email*
6. Reference number

Last modified on 15 February 2024