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Flooding advice

You are also advised also to listen to the local radio and television for updates on any potential problems in the area.

  • Move pets, vehicles, valuables and other items to safety.
  • Alert your neighbours, particularly the elderly.
  • Put sandbags or flood boards in place - but make sure your property is ventilated. Plug sinks/baths.
  • Be ready to turn off gas and electricity (get help if needed). Unplug electrical items and move them upstairs if possible.
  • Co-operate with emergency services and local authorities - you may be evacuated to a rest centre.
  • Do as much as you can in daylight. Doing anything in the dark will be a lot harder, especially if the electricity fails.
  • Do not be tempted to go and watch the waves come in - they are dangerous and you will be putting yourself at risk.
  • Listen to the local news and to the emergency services who will advise if evacuation is necessary and check on elderly relatives and make sure they are ok.
  • Floods can kill. Don't try to walk or drive through floodwater - six inches of fast flowing water can knock you over and two feet of water will float your car. Manhole covers may have come off and there may be other hazards you can't see.
  • Never try to swim through fast flowing water - you may get swept away or be struck by an object in the water.
  • Don't walk on sea defences, riverbanks or cross river bridges if possible - they may collapse in extreme situations or you may be swept off by large waves. Beware of stones and pebbles being thrown up by waves.

Flooding contact details

  • 24-hour advice and information service for floods and flood warnings: 0845 988 1188 (Natural Resources Wales)
  • Emergency information and guidance regarding flooding of sewers, blockages or urgent works related to sewers: 0800 0853968 (Welsh Water)
  • If you require background information on sewers such as plans or locations of sewers: 0800 9172652 (Welsh Water at Nelson)
  • Flooding from a main river: 0845 807060 (Natural Resources Wales)
  • Council house flooding: 01792 521500
  • Highway flooding/emergencies: 01792 843330
  • Danger to life: 999 (emergency services)
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