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Care at home financial assessment frequently asked questions

A list of the most frequently asked questions we get asked about the financial assessment for care at home.

Is there help available to complete the financial assessment form?

What if my financial circumstances change?

Are assessments the same for couples as for single people?

What if I don't want to give you information on my finances?

Can I challenge the charges?

How do I pay for home care?

What if I don't pay the charges?

Who do I contact for further information about my assessment?

 

 

Is there any help available to complete the financial assessment form?

If you wish, you can appoint someone else such as a family member or friend to assist you to complete the financial assessment form. The organisations listed below may also be able to provide you with support or assistance:

What if my financial circumstances change?

You can request a new financial assessment by contacting the Social Care Income and Finance Team.

Are assessments the same for couples as for single people?

Even if you are a couple, the financial assessment is just of your finances, not your partner's. So if you have savings in a joint account, we just count half of the money.

However, if both you and your partner are eligible for services and are having a financial assessment, you can choose to have a joint assessment or continue to be assessed separately.

What if I don't want to give you information on my finances?

You can choose not to have a financial assessment. However, if you make this choice, or if you fail to respond to the invitation for a financial assessment, this means that you will be asked to pay the full charge for the home care you receive: Charges for care at home.

Can I challenge the charges?

Yes you can. You can request a review of your financial position by contacting the Social Care Income and Finance Team who will explain the process for reviewing decisions. If you are not happy with the result of your challenge you may also make a formal complaint.

How do I pay for home care?

You can make payments for home care either by Direct Debit or by using an electronic swipe card. Information about Direct Debits and a mandate to pay by this method will be sent to you with a copy of your financial assessment.

What if I don't pay the charges?

We expect charges to be met in full following a financial assessment. If anyone is having difficulty paying, they should contact the Social Care Income and Finance Team, or speak to their care manager or social worker.

Any non-payment of an assessed charge will be reviewed, and reminders will be sent out. Continued failure to pay charges will result in action being taken by us to recover the debt.

Who do I contact for further information about my assessment?

The first person to talk to about financial assessments for home care might be either your care manager or social worker, or an Income and Finance Officer.

If you have any more detailed questions about the assessment, or would like to challenge the charges, please get in touch with Social Care Income and Finance Team.

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