Toggle mobile menu visibility

Bank holiday information - Easter

Bank holiday information for our services, including opening times and emergency contacts. All recycling collections will take place on the usual days.

Emergency repairs to council housing

Our emergency repair service deal with urgent repairs needed to make you safe.

Further work may be required to fix the problem so a follow-up appointment may be needed.

For non-emergency repairs complete the request a housing repair form.

What is classed as an emergency?

  • burst or leaking pipes, fittings or cisterns
  • flooding between properties
  • blocked drains where sewage is spilling out
  • blocked or leaking foul stench pipe or toilet (where there is no other working toilet in the dwelling)
  • bare electrical wires
  • total loss of electricity, water or gas
  • total failure of central heating system (between November and March). Any central heating calls reported after 10.00pm will be responded to the next day. However if defects represent a significant health and safety risk then they will be responded to as soon as possible
  • making secure windows or external doors

During office hours: 01792 635100
Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm

Out of office hours: 01792 521500
Monday - Thursday 5.00pm - 8.30am
Friday 4.30pm - Monday 8.30am

 

Other emergency telephone numbers

Emergency services if there is a risk to life (police, fire, ambulance): 999
Gas leaks: 0800 111999
Power failure: 0800 052 0400

Close Choose Language