Social Services Emergency Help
How Social Services can help in an emergency, including contact details for emergencies outside office hours
During office hours (8.30 - 5.00 Monday to Thursday, 8.30 - 4.30 Friday) please telephone the relevant team from this list. A trained member of staff will speak to you over the phone to assess the situation and help you to make appropriate emergency arrangements.
Social Services Emergency Help at Night, Weekends and Bank Holidays
There is a Social Services Emergency Duty Team (EDT) in Swansea on duty on weekday evenings (between 5.00 pm and 1.00 am Monday - Thursday and 4.30 pm - 1.00 am on Friday) and on weekends and bank holidays between 9.00 am and 1.00 am. Between 1.00 am and 9.00 am one person is on duty for serious emergencies only.
The EDT is only able to deal with emergency situations that cannot wait until the next day. Normally the team will provide information and advice to keep the situation safe until the next day. Only in the most difficult or urgent cases will a social worker visit.
You can contact the Emergency Duty Team on 01792 775501.
For more information about the Emergency Duty Team go to Social Services Emergency Help at Night, Weekends and Bank Holidays (Factsheet 006)
You can also download/print this information in factsheet format
Social Services Emergency Help at Night, Weekends and Bank Holidays (Factsheet 006) (PDF, 43KB)Opens new window
NHS Services
If you are not sure who to contact, there is guidance on the Choose WellOpens new window website.
The telephone number for Swansea Bay University Health Board's out-of-hours GP service is 111.
You can phone NHS DirectOpens new window for medical advice on 0845 46 47.
