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Bank holiday information - May

Bank holiday information for our services, including opening times and emergency contacts. All recycling collections will take place on the usual days.

Planned servicing, repairs and maintenance for council housing

We undertake regular repairs and maintenance of council housing, including gas servicing.

Every year

  • gas servicing
  • service each domestic central heating system
  • fully service communal lifts

Longer term

  • every 5 years - test each domestic electrical installation
  • every 12 years - decorate the outside of each home and internal communal areas


Gas servicing

As a landlord, we have a legal responsibility to carry out annual gas servicing at your property.

The service is free and is of the utmost importance to you as it ensures that the heating in your home is safe for you, your family, visitors and neighbours.

As a council tenant, you must allow access for these essential checks to be carried out.  

All tenants will be sent an appointment card in the post at least 2 weeks before the service. It will let you know the date and time (8.00am - 4.00pm) of the service.

If the date or time is not convenient or if you have missed an appointment for your gas service, please ring the Heating Section on (01792) 511011 to rearrange. Morning or afternoon appointments can be made but you must give at least 24 hours notice.

Please ensure that there is credit on the meter and the gas fire is turned off before the gas service is carried out.

When anyone visits, always check their identification. ALL council employees will have an identification card with their photo on which you can ask to see. If you have any doubts ring your area housing office to check.

If you don't let us in

Whilst the majority of tenants comply with requests for access, some do fail to respond to us even after we have made several attempts to contact them.

As the servicing of your appliances is a legal requirement, we will serve legal notices on tenants who do not comply after we have made 3 attempts at gaining access. If you still do not allow us access within 21 days of the notice being served, we will then apply to the Magistrates Court for a warrant to gain entry (by force if necessary) to your home to carry out the service and you could be charged for the cost of this. This is not a step that is taken lightly, but it is essential for the safety of all tenants, their neighbours and our properties.

If you require any advice or additional information please contact the Heating Section on 01792 511011 or email


Planned maintenance

Planned maintenance programmes are repairs which can be planned in advance by the Housing Department using the annual allocation of resources. Planned maintenance programmes include the installation of new uPVC windows and external doors, and the installation of modern central heating systems and kitchens and bathrooms.


Major works

Major works are a maintenance scheme where several major elements of construction are refurbished to a property. This qualifies to work for a major works agreement.

A major works agreement is a binding document which is designed to give the tenants affected by the major works a voice in the proceedings. On schemes where tenants are living in their own homes whilst the work continues they may be represented, on request, on a Building Advisory Group (BAG). The group will meet at regular intervals during the span of the work.

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