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Coronavirus - Keeping children and young people safe

If you are worried about the safety of a child or young person, services are available throughout the pandemic.

The Integrated Information Advice and Assistance (IIAA) Service is basically the front door to Early Help and Social Services.

Anyone can contact the Child and Family Information, Advice and Assistance (IA&A) service to have a discussion and get help.

A qualified social worker will listen to you and let you know what information, advice or assistance can be provided and who can help from social services, health, youth offending service, education, police, early intervention and prevention services and the third sector.

How much we can tell you about a specific child will depend on the reason for your contact and the circumstances.

If you do not feel safe or are worried you can contact the IIAA service on or if it is urgent call 01792 635700.

If a child is at immediate risk of harm call 999.


Other help

Meic is the helpline service for children and young people up to the age of 25 in Wales from finding out what's going on in your local area to help dealing with a tricky situation details at

Childline can listen to your worries and help you to cope with them

Check out our list of local and national organisations that could offer you further advice and support over the coming weeks. 

You can speak to somebody online at the NSPCC Helpline where friendly adults are able to support you to report that you do not feel safe.

Useful information for children, young people and their families during this time is also available via the Young Minds Website - YoungMinds - children and young people's mental health charity

Children and young people can access immediate support from Samaritans - call any time, for free from any phone on 116 123

The Mix - text THEMIX to 85258

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