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Coronavirus - Extra support and advice for children and young people

Supporting the psychological well-being of children, young people and families during the changes brought by Coronavirus.

Exchange Counselling specialises in supporting the psychological well-being of children, young people and families. Normally, they provide support in schools and at their base in Swansea but these have been adapted to provide support via telephone and online at

They have also created online content that can be accessed by parents and young people.

Referrals can be made via or just text / phone 07498445901. Young people can access support directly via their online chat through the website as well.


The Educational Psychology service in Swansea will continue to support families in these challenging times.  They are available to provide advice to families and child carers in their response to meeting the learning and wellbeing needs of their children via the school.

We recognise that the current school closures will be challenging and the concerns around Covid-19 may increase the anxiety of children and families. The Educational Psychologists' Parent Guidance is available at


Specialist support

The Covid-19 pandemic and in particular self-isolation can have an impact on mental health.


If children and young people need some extra help at this time with their mental health, there is support available from the Child and Adolescent Mental Health Service (CAMHS).

COVID 19 has resulted in changes to the way CAMHS delivers mental health services across Swansea Bay for children and young people.

Most face to face clinic-based appointments have been replaced with telephone consultations.

Access to CAMHS support has been enhanced with a CAMHS Telephone Single Point of Contact and Referral Line. This is an open access service for children and young people, their families, and professionals, providing telephone advice, support and referral triage, 9.00am - 5.00pm, Monday to Friday.  Please contact 01639 862744.

If there are urgent or immediate concerns about a child or young person's mental health, the CAMHS Crisis Team can be accessed via the CAMHS Telephone Single Point of Contact and Referral Line 01639 862744, 9.00am - 5.00pm Monday to Friday.  Outside these hours contact NHS 111.

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