Visiting the Benefits team at the Contact Centre

You can visit the Contact Centre if you need to hand in original documents in support of a new or existing benefit claim or you would like to discuss a complex query.

You don't normally need to book an appointment as we have staff available to help you at the Contact Centre from 8.30am to 4.30pm Monday to Thursday and 8.30am to 4.00pm on Friday.

Alternatively, if you would like to speak to a member of staff regarding your claim there are a number of ways in which you can do this. You can:

email us at benefits@swansea.gov.uk
use the online form Contact us about Council Tax Reduction or Housing Benefit
ring us on 01792 635353 from 9.00am to 4.00pm, Monday to Friday

You can also ask us to arrange an appointment at a convenient time with a member of staff over Microsoft Teams to speak to us in the comfort of your own home.

If you still require an appointment at the Contact Centre or over Microsoft Teams please fill in the form. Please state which type of appointment you require. You will need to give us at least 2 working days notice when requesting an appointment.

This form is available in Welsh - click on 'Cymraeg' in the top right corner of your screen.

Swansea Council is the data controller for the personal information you provide on this form. Your information will be used in the exercise of our official authority and will not be used for any other purpose. We will not share your data with third parties unless we are required or permitted to do so by law.

Data protection law describes the legal basis for our processing your data as necessary for the performance of a public task. For further information about how Swansea Council uses your personal data, including your rights as a data subject, please see our corporate privacy notice on our website.
Your details
1. First name*
2. Surname*
3. Label
  1. House name/number*
  2. Street name*
  3. Area (optional)
  4. City*
  5. Postcode*
4. Email*
5. Contact number*
6. Date of birth*
7. Claim number (if known)
Appointment request details
1. Please note, appointments are available between 10.00am and 3.00pm Monday to Friday and are for 30 minutes in duration. You will need to give us at least 2 working days notice when requesting an appointment.
2. Preferred date*
3. Preferred time*
4. Reason for visit (for example to hand in original documents)*
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Online payments will not be available from 8.00am - 1.00pm on Sunday, 21 April due to essential maintenance. We apologise for the inconvenience.

Visiting the Benefits team at the Contact Centre

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Croeso!

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