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Consumer advice

Citizens Advice provide free confidential and impartial advice on consumer issues. Their website has lots of information or if you'd prefer to speak to someone you can contact the consumer helpline or visit your nearest office.

The Citizens Advice (opens new window) website can help with lots of your consumer queries:

  • buying or repairing a car
  • something's gone wrong with a purchase
  • holidays and transport
  • insurance
  • you've changed your mind
  • post
  • phone, internet or TV
  • home improvements
  • energy
  • template letters
  • scams
  • event tickets
  • water
  • discrimination in the provision of goods and services

The Citizens Advice website ( (opens new window)) has lots of information about consumer issues.

If you'd prefer to speak to someone you can contact the Citizens Advice consumer helpline on 0808 2231133 or 0808 2231144 (Welsh). Other ways to get in touch are also available on the contact the consumer helpline (opens new window).

The consumer service also acts as a channel to allow clients to report potential breaches of legislation, industry regulations or unfair trading practises to Trading Standards. Citizens Advice consumer service sends referrals to Trading Standards partners to support them in their work. 

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Last modified on 15 May 2023