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Making a complaint

Swansea Council recognises that in order to meet the needs and concerns of local people, the monitoring of complaints is a valuable resource in its requirement to continually improve services.

To get your complaint or request to the right person, please select a link below if it relates to you.

Report a missed pick up of rubbish and recycling bags 

Report anything else to do with bins and litter 

Report fly tipping 

Report a pot hole 

Report a faulty street light 

Challenge a parking ticket (PCN notice) 

Request council housing repairs 

Pay, report, request or apply for something

If you wish to make a complaint rather than a service request, please complete the form below.

  1. Swansea Council is the data controller for the personal information you provide on this form. Your information will be used in the exercise of our official authority and will not be used for any other purpose. We will not share your data with third parties unless we are required or permitted to do so by law.

    Data protection law describes the legal basis for our processing your data as necessary for the performance of a public task. For further information about how Swansea Council uses your personal data, including your rights as a data subject, please see our corporate privacy notice on our website.
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  3. Your complaint
  4. Your details
  5. Your details
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