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Due to the Coronavirus pandemic, the council's staff are working from home.

Should you wish to make a complaint, please complete the form below.  Alternatively you can email or contact 01792 636000 to request a call back from a member of the team.

Whilst we are working to maintain a service and trying to remain accessible to people who need us, we will not be able to meet our usual timeframes at this moment in time.

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Making a complaint

Swansea Council recognises that in order to meet the needs and concerns of local people, the monitoring of complaints is a valuable resource in its requirement to continually improve services.

To get your complaint or request to the right person, please select a link below if it relates to you.

Report a missed pick up of rubbish and recycling bags 

Report anything else to do with bins and litter 

Report fly tipping 

Report a pot hole 

Report a faulty street light 

Challenge a parking ticket (PCN notice) 

Request council housing repairs 

Pay, report, request or apply for something

If you wish to make a complaint rather than a service request, please complete the form below.

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