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Community alarms (lifelines)

Community alarms (lifelines) provide an emergency telephone link for older and disabled people.

The alarm allows someone to get in touch with medical and emergency services quickly and reliably, even if they are unable to get to the telephone or aren't able to speak.

Users of the service have a community alarm unit installed in their home, which is connected to the telephone line. This unit is radio controlled by a pendant that is worn around the neck or attached to clothing. 

If the user has a fall or for some other reason needs help, he or she presses a button on the pendant. It sends out a signal to the telephone which contacts the Community Alarm Service Control Centre, which is manned 24 hours a day, 365 days a year.

Anyone who thinks that they may benefit from the peace of mind provided can apply for a community alarm. There is no need to have an assessment of your needs.

The annual charge is:

£165.88 exclusive of VAT.

£199.00 inclusive of VAT. This charge is only applicable if you are liable to pay VAT for example, you have not completed a VAT exemption form (which can be completed during your online application).

Price is valid from 1 April 2023 and is subject to annual review as set out in the council's agreed charging policy. The council reserves the right to vary such charges by means of an annual review and with at least 14 days written notice.


Apply online for a community alarm (lifeline)

Lifeline initial application form.

Terms and conditions of service

Please ensure you read the terms and conditions set out by the Community Alarm Service.

Community Alarm Service (lifeline) FAQs

A list of frequently asked questions about the service and how it works.

Important information - using your equipment

Important information about using your alarm.
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