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Contact us in person

The Contact Centre is based in the Civic Centre, Oystermouth Road, Swansea, SA1 3SN.

Do it online

Contact Centre opening times

Monday - Thursday, 8.30am - 5.00pm
Friday, 8.30am - 4.30pm
Saturday and Sunday, closed

Please ensure you attend the Contact Centre 30 minutes before the stated closing times.

Services available include:

  • Blue badge
  • Passport to Leisure
  • Handing in applications/documents for taxis/planning/street trading/school transport
  • Making payments
  • Purchase RADAR keys at a cost of £3.00 each

Housing Benefit / Council Tax Reduction queries, opening times for these services are:

Monday - Thursday 8.30am to 4.15pm
Friday 8.30am to 4.15pm
Council Tax queries available until 4.45pm (Fridays 4.15pm)

Digital self-serve zones

In these zones computers are available to assist you with services which are available online. This means you will not have to wait in a queue to be dealt with by a member of staff.

Parking at the Civic Centre

The Civic Centre East Car Park (library) is now a Pay and Display car park. However, we have still kept a 2-hour free period after which a charge is then payable. Please be reminded that a Pay and Display ticket is still required even for the free period.

Please see the payment boards in the car park for all information and tariffs.

In Civic Centre you can also visit:

West Glamorgan Archive Service (Tuesday - Friday)

Central Library (closed Monday)

Coastline Café

The café offers a superb selection of drinks including tea, coffee (Americano, cappuccino, latte, espresso, mocha) and cold beverages. The range of delicious snacks and light meals includes toasted panini, selection of soups, salad boxes, and ciabatta sandwiches, home baked filled baguettes, jacket potatoes and cakes and pastries.

Opening hours
Monday - Friday, 8.30am - 3.00pm

Exhibition space

The gallery style exhibition space provides a showcase for community and school artwork, a space for events and a place to display collections and resources from library, museum and archive projects.

Applications to use the exhibition space are welcomed from community groups, local organisations, societies, public services, council departments and individuals. Email or contact Central Library for further information.