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Care and support assessments for adults - your care and support plan

If the assessment indicates that your needs are eligible for support or services from Social Services, we will talk to you about the options for support that may be available and draw up a care and support plan with you.

The care and support plan says how your needs are going to be met and what outcomes this support is trying to achieve. You will get a copy of this to keep.

We will regularly review your care and support plan with you to check that it is still meeting your needs, and to see if your needs have changed. This may mean that you get more of a particular service, a different service, less of a service or no service at all.

If your needs or circumstances change, you can ask us for a new assessment.

What if I am not happy with the decision?

If you (or your representative) are not happy about:

  • a decision not to carry out an assessment of need, or
  • the outcome of any assessment

you can request a review of that decision to be carried out by the relevant team manager. This review will be carried out within 10 working days and you will be advised of the outcome.

If you (or your representative) are still unhappy with the team manager's response you may request a reassessment. This will be carried out by a senior practitioner within the team or by a member of another team if that is considered more appropriate. This reassessment will normally be carried out within 10 working days of the request being received, and you will be advised of the outcome.

If you remain dissatisfied we will consider providing an independent reassessment using an appropriate professional from outside the service.

If you do not wish to have an independent reassessment, you have the right to pursue a complaint through the formal complaints procedure.

Do I have to pay anything?

There is no charge for the assessment or for giving you advice and information.

We and our third sector partners charge for some of the services we provide. For some services, everyone who receives that service pays the same amount. For certain types of service (including long-term care at home and residential care) our charges are based on how much money you have, and we would need to do a financial assessment to work out how much you should pay.

We will tell you about any charges you will have to pay before you start receiving any services.

You can find more information on charges for care at home here.

What if I prefer to arrange my own support?

If you are eligible for social care support, we may be able to give you money so that you can organise your services yourself rather than have Social Services do this for you. This is called a direct payment.

 

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