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Report a change of circumstances which may affect your benefits

If you are claiming Council Tax Reduction and/ or Housing Benefit and your circumstances change you must tell us straight away.

Depending on what has changed your benefits payments may go down or be increased.

How do I tell you about a change in circumstances?

You must tell us straight away about any changes that may affect your Housing Benefit or Council Tax Reduction.

The easiest way to tell us about a change is to complete our online form. 

Report a change of circumstances using our online benefits form

You can also tell us in writing, to the Benefits Section, City and County of Swansea, Civic Centre, Oystermouth Road, Swansea, SA1 3SN or by email to benefits@swansea.gov.uk.

If you do not tell us about a change in your circumstances within a month of the change you could lose out on any increase in benefit or if there is a decrease in benefit, you could end up with an overpayment, which you will have to pay back.

Landlords who are receiving direct payments of Housing Benefit for a tenant should also report changes they find out about.

What changes should I tell you about?

The following are examples of changes of circumstances that everyone must report promptly to the benefits section:

Please note: * Capital  means any account with a bank or other organisation, savings, investments, property or land.

  • you or your partner become entitled Universal Credit or have a change to your Universal Credit award 
  • you, your partner or someone else in your household has a change in their income or capital *
  • if you, your partner or a household member stop receiving Income Support, Jobseeker's Allowance, Employment and Support Allowance, Pension Credit or Universal Credit.
  • if you receive Pension Savings Credit and your capital * goes over £16,000 
  • if you, your partner or a household member start work.
  • if the amount of your childcare payments change.
  • the number of people living in your home changes (including anyone living with a joint tenant)
  • if you change address (for private tenants this includes a change of room in the same property).
  • if you are not a council tenant and the rent you have to pay changes.
  • your landlord or the owner of the property you rent becomes responsible for any of your children
  • if any of your children leave school.
  • if you or your partner go to prison.
  • if you or your partner decide to stay permanently in a residential care or nursing home.
  • if you leave your address for a temporary period e.g. if you go on holiday, into hospital or into residential care.
  • if you are absent from Great Britain (England, Scotland and Wales) your Housing Benefit may cease from the date you depart Great Britain if your absence is due to be more than 4 weeks.
  • you become a student and/or your student income changes (or grant/loan/income changes)
  • you are receiving social care and either your or your partner's health or care changes. You should also report this direct to the Social Care Income and Finance Section.
  • your property has had additional security installed under a sanctuary scheme and your Housing Benefit is subject to the removal of the spare room subsidy (bedroom tax). 

Please note that the above list is not exhaustive. If any circumstances not listed above change please contact the Benefits Section.

 

Do I need to provide proof of my change in circumstances?

You may need to provide proof of your change of circumstances for example:

  • if your earnings have changed
  • if you are self-employed
  • if your child care costs have changed

We may not be able to pay your benefit until we have seen all the proof we have asked for. If you cannot provide some of this evidence, please contact us and we can talk about other ways we can get the proof. 

Send us electronic copies of documents as evidence for a change in circumstances

Your Privacy

Swansea Council is the data controller for the personal information you provide on this form. Your information will be used in the exercise of our official authority and will not be used for any other purpose. We will not share your data with third parties unless we are required or permitted to do so by law. This is explained in more detail on our how Revenues and Benefits use your personal information page.

Data protection law describes the legal basis for our processing your data as necessary for the performance of a public task. For further information about how Swansea Council uses your personal data, including your rights as a data subject, please see our corporate privacy notice.