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Report a change of circumstances which may affect your benefits

If you are claiming Council Tax Reduction and/ or Housing Benefit and your circumstances change you must tell us straight away.

Depending on what has changed your benefits payments may go down or be increased.

How do I tell you about a change in circumstances?

The easiest way to tell us about a change is to complete our online form. 

Report a change of circumstances using our online benefits form

If you do not tell us about a change in your circumstances within a month of the change you could lose out on any increase in benefit or if there is a decrease in benefit, you could end up with an overpayment, which you will have to pay back.

Landlords who are receiving direct payments of Housing Benefit for a tenant should also report changes they find out about.

What changes should I tell you about?

  • starting or stopping work, education, training or an apprenticeship
  • changes to the benefits you or anyone else in your house gets
  • if you receive Pension Savings Credit and your capital goes over £16,000
  • changes to your personal or workplace pension
  • changes to your savings, investments or property
  • your income going up or down
  • change of address (for private tenants this includes a change of room in the same property)
  • your rent going up or down
  • going abroad for any length of time
  • going into hospital, a care home, sheltered accommodation or prison
  • having a baby
  • the number of people living in your home changes (including anyone living with a joint tenant)
  • your child leaving school
  • you or your partner become a student and / or there is a change to your student income
  • your landlord or the owner of the property you rent becomes responsible for any of your children.

Do I need to provide proof of my change in circumstances?

You may need to provide proof of your change of circumstances for example:

  • if your earnings have changed
  • if you are self-employed
  • if your child care costs have changed

We may not be able to pay your benefit until we have seen all the proof we have asked for. If you cannot provide some of this evidence, please contact us and we can talk about other ways we can get the proof. 

Send us electronic copies of documents as evidence for a change in circumstances

Your Privacy

Swansea Council is the data controller for the personal information you provide on this form. Your information will be used in the exercise of our official authority and will not be used for any other purpose. We will not share your data with third parties unless we are required or permitted to do so by law. This is explained in more detail on our how Revenues and Benefits use your personal information page.

Data protection law describes the legal basis for our processing your data as necessary for the performance of a public task. For further information about how Swansea Council uses your personal data, including your rights as a data subject, please see our corporate privacy notice.