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Behaviour policy

The City and County of Swansea is committed to serving all members of the public impartially and to providing a high quality service to those who communicate with us.

However there are a small number of members of the public who regularly act in an unreasonable or unacceptable manner.

In exceptional circumstances the council reserves the right to take action to manage contact in order to protect the interest of our staff, the authority and the wider public it serves.

Please click on the download below to view the City and County of Swansea's 'Unreasonable customer behaviour policy'.