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Tourism update - 23 March 2020

We are fully aware of the devastating impact COVID-19 is having on the entire tourism industry and how difficult the situation is for businesses going through this unprecedented crisis - small businesses in particular.   

Please be assured that we, the Council's Tourism Team, are here for you to assist in any way that we can.

Although we have been advised to work from home until further notice, we remain available throughout normal working hours so please do not hesitate to contact us via email at tourism.team@swansea.gov.uk  

We will do our best to give you as much guidance and support as we can to help you through this difficult time and to answer any query you may have.

We are conscious you probably feel a little overwhelmed with information and advice right now, so we promise to keep our weekly updates short and to the point.

Our key message to you this week is this:

Please can you let us know what your situation is right now, for example:

  • Are you taking any special measures to protect your business?
  • Are you scaling down / closing temporarily?
  • Are you offering extra services to help your community, such as deliveries?
  • Are you offering online vouchers for your guests / customers, e.g. deferred bookings / online deliveries?
  • Is there anything we can help you with?

Any information you provide will help us draw a picture of the industry and inform official bodies of the most pressing issues. We can also post the information to www.visitswanseabay.com and social media to keep residents and visitors up-to-date as the situation develops.

We've also compiled some useful links for you below, which address some of the most FAQs:

 

How are Council core services affected?
In order to help the community fight coronavirus, Swansea Council have suspended their services all public museums, galleries, outdoor leisure and recreation facilities, theatres, libraries and community centres. To find out how core services are affected, please read the regular Council updates at swansea.gov.uk/coronavirusadvice

 

What help is available for my tourism business?
Refer to the Business Wales website: https://businesswales.gov.wales/coronavirus-advice

 

What is the official advice from Visit Wales in regards to visitors?

Please refer to their latest online statement: https://www.visitwales.com/coronavirus

 

Where can I get the latest information about Covid-19 outbreak?
It is always advisable to follow guidance from official sources, such as:

 

What about my VSB Partner Package and the 'Inside Out' Guide?

This unprecedented situation has forced us to review some of our marketing activity this year and we will be in touch with you very soon with an update. There is nothing you need to do right now about your Partner Package. However, should you have any particular concern, please do not hesitate to get in touch with us.

On behalf of your Tourism Team, we wish you all the very best at this challenging time and please contact us if there is anything we can do to help.

If you would like to receive these updates directly in your inbox, please contact Geraldine.Williams@swansea.gov.uk 

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