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Organisations that provide advice and information on benefits

Billions of pounds of means-tested benefits go unclaimed every year. Understanding what you are entitled to and making a claim can seem complicated, but there are organisations that can help you. - benefitsOpens new window: useful overview of the various benefits available, who can claim them and how to apply. 

Department for Work and Pensions benefit enquiry line free on 0800 169 0310.

If you are applying to claim Benefits for those who are of working age and would like help completing the form then you can visit staff at the Contact Centre in the Civic Centre who will be able to help.

If you have a social worker or care manager, they may give you advice on benefits that you should be claiming, and may be able to help you to fill in the forms. 

Local organisations

Local organisations that provide advice on benefits include:

Age Cymru Swansea BayOpens new window 
Telephone 01792 648866

Swansea Carers CentreOpens new window 
Telephone 01792 653344

Citizens Advice BureauOpens new window 
Telephone 0844 477 2020

British Red Cross (Wales)Opens new window 
Telephone 01792 772146 

 Family FundOpens new window
Telephone 01904 621115

Shelter CymruOpens new window
Telephone 01792 469400
A telephone advice and support service is also available:  Telephone: 0345 075 5005.  

SSAFAOpens new window
Telephone 01792 653432 (between 10am and 12pm Monday, Wednesday or Fridays)

Royal British LegionOpens new window
Telephone 0808 802 8080 (8am-8pm, 7 days per week)

Royal National Institute for the BlindOpens new window
Telephone 0333 323 0227;  Fax: 01492 534809

Text Relay: 18001 03333230227;  SMS: 07860 031200

Maggie's CentreOpens new window
Telephone 01792 200000

The Discretionary Assistance Fund in Wales

The Discretionary Assistance Fund (DAF) in Wales has replaced parts of the Social Fund previously run by the Department for Work and Pensions formerly known as 'crisis loans' or 'community care grants'. DAF payments are to meet one-off costs rather than on-going expenses. There is more information on the Money Made Clear WalesOpens new window website.

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