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Community Alarms (Lifelines)

Community alarms ("Lifelines") provide an emergency telephone link for older and disabled people.

The alarm allows someone to get in touch with medical and emergency services quickly and reliably, even if they are unable to get to the telephone or aren't able to speak.  

Users of the service have a community alarm unit installed in their home, which is connected to the telephone line. This unit is radio controlled by a pendant that is worn around the neck or attached to clothing. If the user has a fall or for some other reason needs help, he or she presses a button on the pendant. It sends out a signal to the telephone which contacts the Community Alarm Service Control Centre, which is manned 24 hours a day, 365 days a year.

Anyone who thinks that they may benefit from the peace of mind provided can apply for a community alarm. There is no need to have an assessment of your needs.

The annual charge is:

£136.76 excluding VAT

£164.11 including VAT

Price is valid from 1 April 2018 and is subject to annual review as set out in the council's agreed charging policy. The council reserves the right to vary such charges by means of an annual review and with at least 14 days written notice.

For more information contact:

Community Alarm Service

78 Clase Road




Tel: 01792 648999. 


Community Alarm Service

Information about the Community Alarm Service in Swansea (Factsheet 11)

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