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Reopening guidance for hospitality businesses

Our licensing teams have been out and about advising businesses on how to ensure they are doing the right thing and operating correctly to help keep their staff, customers and Swansea safe. This guidance will help pubs, bars, restaurants, cafes, bowling alleys and bingo halls in Wales who are reopening indoors.

From 3 August 2020 pubs, bars, restaurants, cafes, bowling alleys and bingo halls in Wales can reopen indoors. 

At present, the rules only allow people to meet indoors with others from the same household or extended household. This means that, from Monday 3 August 2020, people will only be able to visit indoor areas of restaurants, pubs, for example with members of their own household or extended household.

To comply with Government guidelines, premises must operate using table service only, unless this is not possible. This will minimise customer movements and queues as well as allowing staff to have better control of areas and to ensure physical and social distancing measures are being adhered to.  Standing consumption is only allowed at tall tables.


Before deciding to open consideration must be given to:

  • the conditions on an existing Premises Licence / Club Premises Certificate - each licence/certificate has specific hours and conditions relating to the individual premises. Operation must be fully compliant with licence/certificate conditions.   
  • the current Welsh Government health protection regulations - The latest update to the coronavirus regulations are available on their website.


Guidance for phased reopening of tourism and hospitality businesses

The latest Welsh Government guidance on reopening your hospitality business is available on their website. There is also a checklist for businesses available from this page so you can make sure you are following all of the latest guidance.

Welsh Government guidance for businesses

Welsh Government has lots of advice on their website for businesses who are reopening to the public including how to keep staff safe and minimising the risk of exposure to coronavirus for all your staff and customers.

Offering toilet facilities for customers

If you are reopening your business then Welsh Government have put together a guide to providing safer toilets for public use: coronavirus which gives guidance on how to reopen your toilets safely and why toilet facilities reopening are just as important as the rest of the business.

Guidance for the hospitality sector in Wales

UK Hospitality Cymru have put together detailed guidance to help the hospitality sector in Wales to reopen. The guidance has been written alongside Welsh Government to make sure that your business can reopen safely. The guide is split into types of providers so there is specific information whether you are a hotel, cafe, pub, family entertainment centre or other hospitality. Information includes the use if PPE, risk assessments, training staff, customer safety and how to deal with a suspected or confirmed coronavirus case in your business.

For more detailed risk assessment guidance the HSE website has information on how to create a risk assessment and what you should include in it. 

Alcohol licensing off-sales

If you are licensed to sell alcohol on the premises and hold a Premises Licence you may be able to supply off-sales of alcohol. The UK Government has released guidance to explain which businesses qualify for off-sales and how the regulations will work for you. If you are not sure how this applies to your business you can contact our Licensing team who will be able to give advice. You can email them at

Test, Trace, Protect (TTP) guidance

As part of the reopening of hospitality, each business is expected to keep records of staff, customers and visitors and sharing this information with Test, Trace, Protect when required. Information on why and what information you need to collect is available on the Keeping records of staff, customers, and visitors: test, trace, protect page of the Welsh Government website. The Welsh Government also have information on employers' responsibilities to help with coronavirus testing and contact tracing on their website. 

Good to Go Standards

The "We're Good To Go" is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing. Please sign up and encourage your industry to sign up also.

Addo pledge  - make your promise to Wales

Addo means to promise. To pledge. To vow.  As we prepare to explore Wales, let's make a promise together to care for each other and this special place we call home. Please sign up and encourage others including your staff, customers and guests to make their pledge to Wales also.


Full written operational plans/risk assessments for licensed premises should be emailed to including details of expected opening date and times and contact details. 


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