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Campaign highlights help for abuse or neglect concerns

A campaign launched today across Wales which encourages people to contact social services if they are worried that a family member, friend or neighbour is at risk of abuse, neglect and harm.

Supporting Children

It comes as Swansea Council's Child and Family Services Single Point of Contact (formerly known as IIAA) has announced it has dealt with 2,350 enquiries from families and professionals since we have been in lockdown.

The team of Social Workers and colleagues from Early Help and Domestic Abuse services have adapted to working from home, using new systems that allow them to answer the phone remotely and speak directly to those who need support.

SPOC have continued to provide information to families and professionals about support services across the city that they can access directly and advice in relation to how they themselves can resolve issues affecting them with or without the assistance of others.

In cases where support from services is required or where there are safeguarding worries about children, SPOC have assisted the families to access the right support at the right time to make sure children can live happy, healthy and safe lives.

Cllr Elliott King, Swansea Council Cabinet member for Child and Family services said: "Social services are open and ready to help if people are concerned that a family member, friend or neighbour needs support.

"I would encourage anyone who is worried to make the call to social services.

"During this difficult time it's down to all of us to look out for each other - together we can keep people safe."

You can contact SPOC on 01792 635700 but in light of the increased demand, and to make sure we can respond to all emergency enquiries straight away, we would ask that unless your call relates to significant risk of harm or risk to life to a child or young person you do not stay on the line if it is busy and instead contact us via email at if you are able to do so.

For advice on co-parenting and child arrangements during the Covid-19 lockdown please see CAFCASS advice at

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