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Coronavirus 17 June 2020 - 3.15pm

This is today's round-up of the latest Coronavirus news on Wednesday 17 June 2020.

#StayHomeSaveLives  #HereForSwansea

Our call centre is here for you

Our staff are working in a virtual call centre from their homes are taking up to 3,300 calls a week to help residents with everything from burst water pipes to wasp infestations and missed bin collections.

Despite the Coronavirus lockdown the dedicated team of 12 are fielding thousands of calls a week from people seeking support from key services the council's been maintaining right through the pandemic.

In addition to this the council's call centre set up especially for those shielding themselves from the virus has been providing support to more than 1,000 callers seeking support, while the council's LAC team have helped deal with 15,000 requests for assistance since the start of the pandemic.

Contact the environment team via www.swansea.gov.uk/reportit or email the team at EVH@swansea.gov.uk or call 01792 635600

For housing repairs email HousingRepairs.callcentre@swansea.gov.uk  or ring the team on 01792 635100.

 

Maintenance teams back to near normal

Our Housing maintenance teams are getting back to a near-normal repairs service for the council's 13,000 domestic tenants.

Since Wales went into lockdown in March the emergency repair team has been on stand-by the whole time and has responded to more than 1,200 call-outs, tackling issues such as boiler failures, burst water pipes or faults with electricity supplies.

Many of the repairs were completed as part of Swansea Council's 'out of hours' service with teams going the extra mile to ensure council tenants have access to normal home comforts.

Now the normal day services are resuming with social distancing measures integrated into the team's activities to keep them and tenants safe during repairs.

 

Pontarddulais Foodbank

Along with a dedicated band of volunteers we're helping around 600 families in Pontarddulais with vital food parcels through the local foodbank based at Canolfan y Bont.

The volunteers are part of the established Pontarddulais Partnership, which has been in full flow since the coronavirus restrictions started.

To find out more about our city's foodbanks go to this link: www.swansea.gov.uk/foodbanks

 

Small businesses urged to act fast on grant bids

More than 3,760 small businesses in Swansea have claimed almost £48m in grants from the Welsh Government via our business team since the start of April. If you think you're eligible and have not yet made an application, you've got till the end of the month to make a claim.

Your application could start here at: www.swansea.gov.uk/covid19adviceforbusinesses.

Welsh Government advice can be found here: businesswales.gov.wales/coronavirus-advice


Staff

Staff and their families are being urged not to be taken in by a number of convincing-looking Coronavirus cyber scams.

Among the latest is an email phishing scam that uses the Office 365 logo to attempt to encourage you to go to a link claiming to allow you to go to a link where you can continue using your current password.

Most scams emails are stopped before they get to your mailbox. But if one slips through you can find out more about how to deal with it on Staffnet: www.swansea.gov.uk/staffnet/covid19cyberscams

If you become a victim of fraud in your personal life, then report it to Action Fraud: www.actionfraud.police.uk or call 0300 123 2040.

Report any threats/scams to the Information Security Officer - infosec@swansea.gov.uk

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