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Bank holiday information - May

Bank holiday information for our services, including opening times and emergency contacts. All recycling collections will take place on the usual days.

Early Help Hubs

There are five Early Help Hubs across Swansea in a locality based model covering East, Penderry, Townhill, Valley and West.

East - Llangyfelach Road, Brynhyfryd, Swansea SA5 9EA
Penderry - Portmead Avenue, Blaenymaes, Swansea SA5 5QH
Townhill - Powys Avenue, Townhill, Swansea SA1 6PH
Valley - Bethel Road, Llansamlet, Swansea SA7 9QP
West - Pontarddulais Road, Gorseinon, Swansea SA4 4FE


Key principles

We want to ensure that children and families in Swansea have access to the right support at the right time from the right person regardless of age and location. We have designed the Early Help Hubs based on demand and 'what matters' to families. We have worked together to develop our services so that the children, young people and families in Swansea can be supported to live happy, healthy and safe lives with help from the right support, at the right time if and when they need it.

The Early Help Hubs work within a joined-up approach using the signs of wellbeing framework to work with individuals and families supporting wellbeing using a locality based hub structure and a single point of contact for professionals.

The Early Help Hub model builds on and increases the previous family support provision, formally known as Team Around the Family (TAF), Family Partnership Team and Evolve. By co-locating and bringing these services into one structure we can ensure that support is available regardless of age or location, that it is integrated with partners and utilises community assets to provide:

  • Child or early years work;
  • Youth work;
  • Whole family work.

All staff within the Early Help Hubs work using the Team Around the Family (TAF) approach so more staff can support this offer across primary and secondary education. There will be development of school and community support from staff across the early help hubs, which will be available across Swansea regardless of age or location.

Ultimately the Early Help Hubs will include multi-agency representation providing a single, integrated resource for family support.

What does this mean for our partners who wish to assist families to access the support?

We have developed a single referral form which is called the 'practitioner request for information, advice and assistance from EHH' or 'SPOC'. This form should be used to record professionals discussions with children, young people and their families and clearly identify what matters to them along with information in respect of their personal circumstances, any identified risks or issues as well as the strengths and safety already in place and any barriers to the family achieving their identified personal outcomes. 

There is guidance on how to complete the 'practitioner request for information, advice and assistance' included on the form and a place to identify whether your referral is in respect of wellbeing issues or safeguarding.



The Early Help Hubs will be the main point of contact for partners seeking advice and support where they have worries about the wellbeing of children, young people and their families. The Early Help Hubs will be able to assess all enquiries within the hub and provide the appropriate guidance, signposting or support based on the need. The Hubs will have multi-agency partnership links to assist with ensuring the correct support for the family is accessed at the right time.

Contact the Early Help Hub Early Intervention Duty Line



As always, if you have safeguarding concerns about a child or family contact: 

Swansea Single Point of Contact (SPOC)

Social Services Emergency Duty Team is also still available for any out of hours support, which cannot wait until the next working day.

In an emergency situation where an adult or child may be at immediate risk of harm please contact 999.

Early Intervention Duty Line

The main point of contact for partners seeking advice and support where they have worries about the wellbeing of children, young people and their families.

Swansea Single Point of Contact (SPOC)

Families living in Swansea can contact SPOC themselves to ask for help or advice.

Social Services Emergency Duty Team

This social work team deals with out-of-hour emergency situations for children, adults and mental health that cannot safely be left until the next working day, and will provide information and advice to keep the situation safe until the next day.

Speech, language and communication

The Flying Start Speech and Language Therapy Service are a team of specialist Speech and Language Therapists and associate practitioners.

Practitioner/ professional referral - Child and Family Service

Practitioner request for information, advice and assistance from the Early Help Hubs or the Single Point of Contact at Swansea Council.
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