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Council housing wardens provide lifeline to older tenants

Older people living in sheltered accommodation are being reminded they are not alone thanks to Swansea Council wardens.

gerypant sheltered housing


The Council manages 31 sheltered accommodation complexes across the city and all are looked after by a team of wardens who help residents with their day to day needs.

Restrictions linked to the coronavirus health crisis have led to changes for everyone in Swansea and for tenants living in sheltered accommodation - the wardens are now providing a lifeline for those who need support.

Some wardens are making trips to local shops to pick up essential goods for tenants and collect medication from pharmacies, as well as updating tenants on how their family members are.

Eirwen Murphy (pictured), Warden at Ger y Pant in Pontarddulais said: "Since the pandemic began, I have tried to provide as normal a service to the tenants as possible. On a daily basis, I will speak to the tenants via the telephone or intercom system to see if they are okay and if there's anything I can assist them with.

"Some tenants need regular home visits to check on them as they have no family calling in to see them. I try to reassure the tenants that I am here for them and I also encourage those that are able to try and get out of their homes for exercise.

"I have given the details of any local shops who provide a delivery service and also ordered from these shops on the tenants' behalf, where absolutely necessary, I have done the shopping, when there's no family that can. I have also reassured tenants that they are not alone."

Andrea Lewis, Cabinet Member for Homes and Energy, said: "While these are extremely challenging times for many residents in Swansea, tenants in our sheltered accommodation complexes may feel even more isolated.

"Our wardens always provide an important service and now more than ever, they are providing a lifeline to our tenants. Hopefully, family members of sheltered accommodation tenants can be comforted by the fact they are being well looked after and that we are doing all we can to make sure they are safe."

Brian Jones, warden at Llys y Coed in Loughor, said: "Instead of calling to each tenants flat in person I now speak to them via the call system. I check to see how they are managing and to reassure them that I'm still here to respond to any emergency they might have.

"I still liaise with family members should they need updates on their relatives. I've also arranged for the delivery of small items from local shops and picked up medication at the local chemist."

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