Search site
Cymraeg

The Energy UK Safety Net scheme

If your supplier has signed up to the Energy UK Safety Net scheme, they have pledged to never knowingly disconnect a vulnerable customer at any time of year.

Defining vulnerability has to be done on a case-by-case basis by the supplier as each customer's needs will be different.

However suppliers who are part of the scheme have agreed a common definition that provides a framework for assessing a customer's potential vulnerability:

"A customer is vulnerable if for reasons of age, health, disability or severe financial insecurity, they are unable to safeguard their personal welfare or the personal welfare of other members of the household."

Examples of customers who might be considered vulnerable under these terms include households where there is:

  • An elderly person (of pensionable age) or someone caring for them in the household
  • Someone who is disabled or has a long-term medical condition and is unable to support themselves or is dependent on medical equipment that is operated by electricity (such as a stair lift, wheelchair, defibrillator or dialysis machine)
  • A young child.

Suppliers may also work with charities and support agencies when they identify signs of vulnerability in a household.

Name:
The Energy UK Safety Net scheme
Powered by GOSS iCM