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Coronavirus 30 March 2020 - 2.30pm general update

This is today's round-up of the latest Coronavirus news on Monday 30 March 2020.

#StayHomeSaveLives #HereForSwansea

Here for the most vulnerable

Vulnerable people who have been advised to shield themselves from Coronavirus by staying at home for 12 weeks are getting help from Swansea Council staff working from a new helpline.

The Chief Medical Officer for Wales has written to several thousand people and their carers in Swansea telling them to take extra shielding measures to protect their health, including self-isolating for at least three months. 

The Council has worked with Swansea Bay University Health Board to put in place support for these individuals, so that if they don't have friends or family, or other support networks, to help them to get food or other essentials as a result, the Council and its partners will help.

The helpline number will be made available to people who get the letter, so that they can contact the Council if they need particular help. It is being staffed by Council employees who have been re-deployed during the past few weeks and re-trained so they will be there for  people who are shielding themselves in Swansea to deal with requests for support.


Social distancing

Thank you to everyone who is observing the rules about social distancing. South Wales Police have reported a reduction in the number of people who are travelling unncessearily Residents are still being urged to increase their efforts to keep their distance from other people during the Coronavirus crisis.

Get the latest government guidance here:

Government guidance on accessing green space is here:


Domestic Abuse services

Swansea Council's Domestic Abuse Hub and IDVA Project continue to operate, providing safety advice and emotional support to those currently at risk, and can be contacted on 01792 636512.

Swansea Domestic Abuse One Stop Shop is closed to the public, but specialist agencies can be contact over the phone on the details below:

Swansea Women's Aid:  01792 644683

BAWSO: 01792 642003

Hafan Cymru: 01792 345751

The Wales Live Fear Helpline: 0808 80 10 800 or

As always, if you or someone else is in immediate danger please call 999 and ask for the police.



We're urging people to stop littering and fly-tipping in their communities. There is never an excuse for this kind of anti-social behaviour and certainly not during the Coronavirus pandemic. We don't want to re-direct staff away from critical services to pick up litter or fly-tipped waste. Please take any litter home with you and dispose of it with your kerbside recycling. You can report littering hotspots here.



From today we're asking residents to leave out their waste and recycling for kerbside collection by 6.00am rather than the usual 7.00am. This is to help us assist getting rounds completed during the coronavirus crisis. There is no other change to your kerbside recycling service at this time. Thank you for your support.


Council-operated commercial waste services

Due to Coronavirus we have had to streamline our commercial waste collections. If you are still trading, and have had a missed collection, please email


Essential food supplies

A number of stallholders based at Swansea Market are setting up a home delivery service to provide essential food supplies to local households.

Stallholders' contact details -

Other businesses offering a home delivery service of essential supplies can be found here on


Volunteer to help your community
Sign-up to a growing army of volunteers who are making all the difference in Swansea for those affected by Coronavirus.

For more information, visit or email


Bus station

Swansea's main bus station is closed to help avoid the spread of Coronavirus. Bus operators have changed their timetables, so travellers should check with them before setting out. Alternative drop off and pick up points for local bus services will be at St Mary's Church on Princess Way and Caer Street. Coaches will pick up passengers from Wellington Street. First service changes can be found here.

Other bus stops across Swansea are not affected.


Re-deployment and volunteering

In some circumstances, in order to maintain essential and core services, employees may be required to be redeployed to other roles and/or work areas.  A protocol for redeployment and a dedicated team has been established to support this. Where that occurs steps will be taken to ensure that employees receive appropriate training and support, including the need to undertake appropriate risk assessments.

Employees are encouraged to discuss with their Line Managers and Heads of Service arrangements on how you can best support this. 

The recently passed Coronavirus Act provides for emergency volunteering leave.  It would not be expected that Council employees volunteer for theses duties outside of the Council.

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