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Welsh Refugee Council

Support for refugee and asylum seekers.

Update from Welsh Refugee Council

As you are aware, the ongoing coronavirus crisis means that many of us are having to change the way we work.

We are focusing on providing our essential services to refugee and asylum seekers and have already scaled back our non-urgent functions with the suspension of our ESOL classes, play groups, Hate Crime workshops and events.

From Tuesday 24th March we will move to a telephone only system. The phone line will be available from 10am - 2pm.

If you, or someone you are supporting, needs to speak to one of our team about the following issues they should call on:

Swansea - 07918 403 666

  • Support for newly granted refugees
  • Universal Credit applications
  • Housing
  • Child Benefit applications
  • Asylum support applications (call Migrant Help first)

Their call will be triaged by one of our team and if we are able to help they will be called back by one of our experienced caseworkers. If an interpreter is required we will do our best to have an interpreter available on the phone.

Unfortunately this is not a freephone number, and we would suggest people firstly seek help from Migrant Help, Jobcentre Plus or another organisation offering a freephone number. We are trying to reduce costs to our service users which is why we will call them back if we can help.

Welsh Refugee Council
07918 403 666
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