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Coronavirus 24 March 2020 - 2.00pm general update

Latest Coronavirus update on Tuesday 24 March 2020.

Hubs at schools

Hubs at schools continue to remain open to provide childcare where both parents are key workers.

Staff and pupils at the schools must follow the UK Government's latest advice in relation to social distancing. We will continue to provide free school meals.

Critical services

In line with the UK Government's latest restrictions and advice we will continue to provide critical services including responding to calls to our call centre, waste and refuse, highways emergency maintenance, schools, business support, residential care, domiciliary care, homelessness, internal payroll and banking and emergency planning.

Car parks

Car parking in Swansea city centre will be free from Wednesday. However, St David's and Quadrant car parks will be closed from today (Tuesday), as will Park and Ride services.

These changes are being made in the interests of key workers and those who have to visit the city centre to do their shopping. This will help prevent people from congregating on buses or at the St David's and Quadrant sites.


Kerbside collections are continuing as normal. All libraries and housing offices are closed and other locations may be affected. 

You can request replacement green bags and food liners via the kerbside using the reorder tag. We are currently looking into to alternative methods for residents to get reusable containers which we will have an update on soon.

Swansea Market

At the moment 17 stalls providing essential food supplies for sale to the public are open. All other stalls are closed.


Our district housing offices are closed from today, Tuesday. Those who need to pay their rent can do so over the phone using our card payment facilities here:

Requests for emergency repairs should be made online as normal.


The pledge to repair all reported potholes within 48 hours is being suspended. We will continue to log all reports with the intention of repairing them at a later date and continue with repairs where potholes are dangerous.  Our annual PATCH repair programme will be postponed from its usual starting date in April. Based on current government advice, where contractors are engaged on construction works some will continue. Our internal labour force has switched to an emergency only service. Please only report highways issues that are immediate and serious.

Child and family services

Our child contact centre has now closed.

Adult Services

We are experiencing an unprecedented volume of calls and we would ask that unless your call is an emergency you should contact us via email at CAP@ However, should you not have access to email please wait on the line and we will answer as soon as possible.


All public facing services have been withdrawn and buildings are closed.

Taxi licensing

We will not be accepting applications for new hackney carriage or Private hire Vehicle licensing.

Hackney Carriage and Private hire vehicle proprietors will not be required to present their vehicles for six-monthly inspections until further notice. This will be kept under close review. Please contact if you have any questions.


Parks have re-opened so that people can exercise in line with the UK Government's latest advice on social distancing. Play areas remain closed.

Payments to suppliers

To support our suppliers and the local economy at this time we are making it easier for suppliers to submit their bills to the council so we can pay them as quickly as possible.

Our message to suppliers is:

All supplier payments will have their payment terms temporarily switched to 'immediate payment' and invoices will be paid when approved. Invoice approval requirements will remain the same and this temporary arrangement will be reviewed at the end of June 2020.

Suppliers paid by cheque will need to switch their payment method to BACS and should contact to discuss a secure method of providing bank details.

Suppliers that posted a paper invoice around 18 March 2020 period should resend the invoice by e-mail to

Staff update

Following the UK Government's latest advice we have produced a list of critical workers/functions which are required to provide council services.

This list is based on the following:

  • Social workers and care workers
  • Contact centre staff
  • Waste and refuse
  • Emergency maintenance and repair
  • Highways emergency maintenance
  • School staff in hubs
  • Business support
  • Homelessness
  • Payroll and banking
  • Emergency planning, health and safety
  • Associated back-office functions,
  • Staff involved in responding to Covid19

We're informing relevant staff and making the necessary arrangements for these functions to be staffed so they can continue supporting residents.

In addition, we are also working with managers to work with their staff who are not in the categories above, but who can be made available to carry out other roles either in the categories above or through our community response arrangements.

So for now can you ask your managers to compile a list of staff and duties they could undertake? Could you please forward this to your HR officers and this will then be used to plan future service delivery.

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