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Not happy with a Council Tax Reduction decision?

Do you disagree with a decision about your Council Tax Reduction claim?

When we make a decision, we send you a letter that tells you how your Council Tax Reduction was worked out. The letter will also tell you the start and end dates of your claim.

If you do not understand our decision or want to know more, please contact us as soon as possible to ask for more details.

In light of the Government's recent instructions the telephone lines are temporarily closed.  Please e-mail your enquiry to and we will respond as soon as possible.  We currently have a large number of enquiries so please bear with us.

If you are the person who claimed Council Tax Reduction and you think a decision that we have made about your reduction is incorrect you should write to us confirming:

  • which decision you disagree with and
  • the reasons why you disagree with it

You can download and complete the Council Tax Reduction Appeal form below or write a letter to the Benefits Appeals Team, Civic Centre, Oystermouth Road, Swansea SA1 3SN, or email your completed form and letter to

Council Tax Reduction Appeal/Dispute Form (PDF, 41KB)

If you do not receive a reply from us within two months then you may appeal directly to the Valuation Tribunal Service for Wales. Your appeal to them must not be made later than four months from the date you wrote to us.

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