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HM Revenue and Customs scam on the rise in Swansea

Scams relating to HM Revenues and Customs (HMRC) are on the rise in Swansea according to Trading Standards.

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Officers in Swansea Council's Trading Standards have sent out alerts to residents via its scam network to warn of the ongoing activities.

Fraudsters involved in the scams are leaving automated voicemails for residents, informing them that they owe unpaid taxes to HMRC and ask people to call back on a specific number.

Residents who have contacted Trading Standards claim when they call back they are told there is a warrant out in their name and failure to pay will lead to police action.

Text messages are also being sent to the public by the fraudsters requesting a call back about fake outstanding debts.

David Picken, Swansea Council's Trading Standards Officer, said: "The rise in these reports are very worrying, especially when you consider the type of people the fraudsters are targeting, including elderly and vulnerable people.

"Our aim is to make sure the public are aware of these scams and ensure they do not pass on any personal details to the fraudsters.

"Legitimate organisations and businesses do not make unsolicited calls and ask for personal details such as bank account information either by phone or email.

"The advice from trading standards is simple - do not give out any personal information to cold callers."

The scam warning follows on from a recent joint operation between trading standards and police who previously visited Swansea retailers about selling large number of iTunes vouchers to the public.

Reports to the Council showed that unsuspecting consumers were being tricked into purchasing large quantities of iTunes voucher to pay for bogus bills that fraudsters had demanded payment for.

Mr Picken added: "Scammers are getting more sophisticated with the ways in which they are fraudulently taking money off unsuspecting consumers.

"We received a few calls from concerned residents who had been tricked into buying iTunes vouchers.

"Working with the Police, we visited a large number of retailers in the city and gave them advice about what to look out for. If a consumer visits a shop wanting to buy a large number of these vouchers then we would expect this to alert the retailer to a potential scam."

Residents can find out more about scams and how to protect themselves by visiting the Council's dedicated scam webpage at

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