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Information about Domiciliary Care Agencies for People who use Direct Payments (Factsheet 46)

This information is for people who use, or are thinking about using, a Direct Payment to pay for care services.

It gives information about buying care from a regulated domiciliary care agency, and provides contact details for such agencies in Swansea.

It may also be useful for people who wish to make arrangements for domiciliary care independently of Social Services.

Important note: If you have been assessed by Social Services as requiring care and support that might be met via a service from a domiciliary care agency but have not arranged to use a Direct Payment in order to do this then this information is not appropriate for your needs.

If you are not using a Direct Payment the Council will be making these arrangements for you using one of a number of 'accredited' agencies that the Council uses. Your care manager will have details of these agencies.
You may also find  PDF Document Care at Home (Factsheet 015) (PDF, 53KB)Opens new window useful.

What is a Direct Payment?

If you have been assessed by Social Services as being eligible for care or support services, you can choose whether to have a service arranged by Social Services, or to have a payment so that you can make your own arrangements. There is more information in our factsheet PDF Document Managing your Support with Direct Payments (Factsheet 003) (PDF, 119KB)Opens new window.

Direct Payments can be used to pay for help with personal tasks such as getting up, washing, dressing, going to bed and practical tasks such as help with meals and other related tasks to help you to live in your own home.

If you are in receipt of a Direct Payment you can choose to buy care from an agency or you can employ your own personal assistant (PA) or both.

This page only tells you about using a domiciliary care agency. For more information about employing a personal assistant please contact the Council's Independent Living Team on 01792 636445 .

Why might I want to use a Direct Payment?

Direct Payments give you more flexibility, choice and control about who provides your care and when you receive it.

Some people may already have been buying care privately from a care agency before being assessed as eligible for support by Social Services. If you wish to continue with the same agency, and keep the care staff you already know, a Direct Payment can be given to you as a contribution to your costs. Continuity of care may be especially beneficial to people living with dementia or other conditions that cause memory loss.

Be aware though that the Direct Payment may not cover the full cost of care from the agency you choose and you may have to pay a top-up yourself. If you are claiming Attendance Allowance the top-up could appropriately be met from that payment.

For more information about Attendance Allowance see new window 

Why might I choose to use a domiciliary care agency?

Purchasing services from a domiciliary care agency means that you do not employ directly the people who provide your care, and you do not have the responsibilities of an employer (this would be the case if you employed your own personal assistant). Instead, you have a contract with the agency.

There are many agencies which provide care services. Using a Direct Payment, you are not limited to a small number of domiciliary care agencies selected by the council and you can purchase care from any registered domiciliary care agency that will work in your area.

What is a domiciliary care agency?

Domiciliary care agencies are businesses that train and employ staff to provide care and support to people living in their own homes. They have a duty to ensure that the staff they provide to meet your needs have the necessary employment checks, are appropriately trained to meet your needs and they will monitor this regularly. The agency will discuss with you, your family or carer how best they can meet your needs and write this into a support plan.

Domiciliary care agencies are registered and regulated by the Care and Social Services Inspectorate Wales (CSSIW). The agencies listed on this page are registered with the CSSIW in Swansea to provide care and support for adults and would welcome enquiries from people in receipt of a Direct Payment or wishing to arrange their care privately.

Not all agencies are the same however and they provide a variety of social care services, at different rates, so you need to identify one that could satisfy your needs. For example some only offer support for particular types of need, types of clients or only in certain areas of Swansea. There are also other domiciliary care agencies registered outside Swansea that do provide services to people living in the Swansea area. There is more information in our .

Registered domiciliary care agencies in Swansea

Allied Healthcare LtdOpens new window
19 Craddock St
Swansea SA1 3HE
Telephone: 01792 472700

Alzheimer's SocietyOpens new window
Ty Garngoch
Hospital Road
Swansea SA4 4LH
Telephone: 01792 531208

Aylecare Domiciliary ServicesOpens new window
12 West Street
Swansea SA4 4AA
Telephone: 01792 895150

CarewatchOpens new window 
8 West Street
Swansea SA4 4AA
Telephone: 01792 457766

Carewatch say:

"We have been helping people maintain their independence and wellbeing within the comfort of their own homes for almost two decades. During that time, we have provided many thousands of people with differing levels of support by creating personalised solutions to enable them to get the best out of life.

"We provide personal care and support for all age groups, enhancing their quality of life by helping with routines which may have become more difficult, such as:

  • Help with getting up and ready for the day
  • Bathing and washing
  • Dressing and appearance
  • Assistance with managing medicines
  • Settling in for the evening"

Crosshands Home ServicesOpens new window
Beech House, Lion Way
Phoenix Business Park
Swansea SA7 9FZ
Telephone: 01792 701402 / 792693

De Luxe Home CareOpens new window
4c Humphrey Street
Swansea SA1 6BG
Telephone: 01792 654941

Deluxe Homecare say:

"Deluxe Homecare is a family orientated business carried out by 3 Directors with over 30 years' experience each. The Directors are fully included in the day to day operations of the business and endeavour to employ care staff that are caring responsible and who have an understanding of the needs of the service user.

"Deluxe Homecare provides the full spectrum of services in a flexible and responsive manner ensuring that all care is person centred and based around not only their service users but also their families."  

GRS (Care) LtdOpens new window
Poplar House,
Tawe Business Village,
Phoenix Way,
Swansea SA7 9LA
Telephone: 01792 776238

GRS Care say:

"GRS provides modern, progressive, clinically led support, which aims to provide the people we assist with more choice in sustaining independence.

"Our services are delivered across South Wales in support of Adults with complex needs inclusive of: Mental Health, Learning Disability, Dementia, Autism, Acquired Brain Injury, Sensory Impairment, Older Persons, Physical Disabilities and Alcohol and Drugs Misuse."

Genesis Pathway
"GRS provides an outcome focused 'Pathway to Independence' that strives to support individuals to make their own decisions in control of their own lives."

Committed to Success
"With over 20 years' experience of providing support to adults with challenging or complex needs, the team at GRS has a proven track record in delivering successful outcomes.

"Highly skilled experienced staff enable individuals to make choices, develop skills and abilities to perform functional and meaningful activities, increase autonomy and self-determination, build a network of personal relationships and make a valued contribution, with whatever assistance is required."

Gwalia Care and Support
7-13 The Kingsway
Swansea SA1 5JN
Telephone: 0800 012 1080 or
01554 779822 (office hours)

Home Instead Senior CareOpens new window
53 Woodfield Street
Swansea SA6 8BW
Telephone: 01792 790890

Home Instead say:

"Home Instead is committed to making a difference to our customers; Our ethos is simple - treat others, as we would wish to be treated ourselves.

"We deliver support with a consistent CAREGiver, and take time to carefully match them with our clients, so that they share common areas of interest and can form an immediate bond. We cover both Swansea and Gower.

"Services include; assistance with bathing and dressing; housework, shopping and meal preparation; companionship that can involve trips out, hospital appointments or simple conversation and good company.

"We also provide a range of specialist support to customers with Alzheimer's or any other dementia condition. "

iCareOpens new window
Unit 23 Tawe Business
Village, Phoenix Way,
Swansea SA7 9LA
Telephone: 01792 794320

Lifeways Support OptionsOpens new window
Jameson Hall
8 Foundry Road
Swansea SA6 8DU
Telephone: 01792 775101

30 Uplands Crescent
Swansea SA2 0PB
Telephone: 033 1219301

Pegasus HomecareOpens new window
Unit 2
Hendy Industrial Estate
Swansea SA4 0XP
Telephone: 01792 885874

RSD Home CareOpens new window
Kingsway Fforestfach
Swansea SA5 4DL
Telephone: 01792 585859

RSD Homecare say:

"Ours is a family run business where family values and understanding are paramount. We offer a wide range of services to all ages - children & adults, learning & physical disabilities, personal care, domestic care to respite care, overnight care and full live-in care packages to any adult/s requiring care or support for independent living in their own home.  We cover Swansea, Gower, Neath Port Talbot & Llanelli.

"Our staff undertake the same training as NHS & Local Authority personnel as well as a Criminal Records Bureau check. We have a dedicated and professional team of staff who will tailor your care package to meet your specific needs with the focus on you being in control."

Swansea Bay Home Care Services Ltd
Suite B
Maple House
Tawe Business Village
Enterprise Park
Swansea SA7 9LA
Telephone: 01792 274003

Swansea Bay Home Care Services Ltd say:

"Swansea Bay Home Care Services Ltd is a Domiciliary Care Agency based in Swansea. We are registered with CSSIW to provide personal care to adults aged 18 years and over.

"We pride ourselves on the quality of services we provide and ensure that Service Users are at the heart of everything we do, ensuring that services provided match need and expectation, whilst at the same time acknowledging it is our staff who are key in enabling us to provide such a service.  

"All our staff are properly vetted, well trained, dedicated, professional, polite and, above all, passionate about the job they do.

"Our management team have many years' experience of working in the care sector and are themselves also passionate and caring about the services we provide.     

"Should you wish to meet with us to discuss your particular needs and how the services we offer can meet your needs then please do not hesitate to contact us, we will gladly visit you to discuss further."

Swansea Carers CentreOpens new window
'Sharing the Care' Service - support at home to give carers a break
Ty Conway
1 Brennig Road
Swansea SA5 7BE
Telephone: 01792 578158

Swansea Carers Centre say:

"We are a local Charity supporting carers in Swansea. We can provide dedicated, experienced and qualified support assistants to come to your home and provide care while the unpaid, family carer has a break. All our staff are DBS checked and we are registered with CSSIW as a domiciliary care agency. Our support assistants can provide care tailored around your needs and preferences. We have a wide range of support for carers - see our websiteOpens new window for more information."

Please note. Being included on this list is not an endorsement by the City and County of Swansea of any domiciliary care agency or organisation and is not a guarantee of the quality of service. Furthermore the City and County of Swansea cannot be held liable or responsible for any decisions that you make based on the information in this list of agencies.

More about the CSSIW

The CSSIWOpens new window can provide further details of all registered care agencies and copies of the latest inspection report for each agency.

Government Buildings
Picton Terrace
SA31 3BT
Telephone: 0300 7900 126
Fax: 0872 437 7303

You can also view these reports and get other information via their websiteOpens new window.

Other information which you may find useful

The UK Home Care AssociationOpens new window has advice about choosing a care agency on its website. 

For copies of any of the factsheets mentioned on this page, please ask your care manager, phone 01792 636902 or download them from .  

Swansea Carers CentreOpens new window provides advice and support to people who care for family members or friends.
Tel: 01792 653344.

Swansea Social Services and personal information

When you are in touch with Social Services, we will keep information about you in written records and computer files. We will keep this information confidential, except where we need to share it with people providing you with care, or to protect you or other people.

You have a right to ask to see records we keep about you.

There is more information about how we handle personal information in the factsheet PDF Document Your Personal Information: Our Commitment to You (Factsheet 002) (PDF, 57KB)Opens new window.

Comments and complaints

We welcome any comments about our services - good or bad. We are interested to hear how we could do things better, and we like to know when we are doing well.

If you are unhappy with the services you receive, we encourage you to make a complaint. Full details are given in the factsheet  PDF Document Making a Comment, Complaint or Compliment about Social Services (Factsheet 016) (PDF, 54KB)Opens new window. For more advice or information about making a complaint, you can contact our Complaints Officers on 01792 637345.

This information is also available in alternative formats, such as large print, on audio CD, in Braille, or electronically. Please phone 01792 636902 for copies.

Factsheet 046/October 2016 /v.18

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