CCTV complaint form

If you wish to make a complaint about the Council's use of CCTV cameras, please use our online form.

Please be as specific as possible in your complaint, for example, describe the location of the camera or cameras that you wish to complain about so that we are able to identify which department is responsible for them.

Your complaint will be dealt with within 20 working days by an officer responsible for the CCTV system in question. If you are not satisfied with the response, you will be able to pursue your complaint through the Council's corporate complaints process.

Please note that the Council is not responsible for the CCTV systems owned and operated by third parties, such as shopkeepers and private landowners.

A list of Council owned CCTV systems can be found on our CCTV frequently asked questions page.

This form is available in Welsh - click on 'Cymraeg' in the top right corner of your screen.

Swansea Council is the data controller for the personal information you provide on this form. Your information will be used to provide you with the service that you have requested and will not be used for any other purpose. We will not share your data with any third parties without your explicit consent unless we are required or permitted to do so by law.

Data protection law describes the legal basis for our processing your data as necessary for the performance of a contract. For further information about how Swansea Council uses your personal data, including your rights as a data subject, please see our corporate privacy notice on our website.
Your details
1. Title (optional)
2. First name*
3. Surname*
4. House name (optional)
5. House number (optional)
6. Street name*
7. Area (optional)
8. City*
9. Postcode*
10. Email*
11. Telephone*
Complaint details
1. Please summarise the details of your complaint.
2. Summary of complaint*
3. Have you approached any Council officer to resolve your complaint informally?*
  
  Yes
  
  No
4. If so, what action was taken?
5. How do you propose that your complaint could be resolved to your satisfaction?*
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