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Access Services at Swansea Grand Theatre

We endeavour to make theatre accessible to all. Read on for the steps we've taken to ensure your visit is as enjoyable as possible.

Booking

When booking tickets we recommend that you contact our box office directly, so that our friendly team can provide specific seat recommendations and answer any questions you might have.

Phone: 01792 475715

Email: Swansea.grandreservations@swansea.gov.uk

Minicom: 01792 654456

Parking

A number of blue badge spaces are available in the pay and display car park on Singleton Street. The main theatre entrance also has a large drop off area.

Accessible Seating

We have a number of armless seats available for easy access as well as numerous spaces for wheelchair users and companions in the stalls and Grand Circle. There are also wheelchair spaces available in the Arts Wing.

Please note that strobe lighting is used within certain shows.

Resources

Our brochures are digitally available here, or in large print and braille by request.

Free Tickets for Carers

Hynt Scheme card-holders are entitled to a free advance ticket for a personal assistant or carer. To find out more about the nationwide Hynt Scheme, call 0844 257 8858 or visit hynt.co.uk.

Wheelchair Access and Accessible Seating

The lift at Box Office provides access to all floors of the theatre including the Grand Circle in the main auditorium. There is level access for wheelchair users into the stalls and also into the Footlights Bar. Seating and spaces to accommodate wheelchair users and their companions are available in all of our performance spaces, including the stalls, Grand Circle and Arts Wing studio spaces. Our main auditorium is also fitted with a number of armless seats for easy access and transferring.

Hearing System

To enhance sound reception for visitors with hearing impairment, a Sennheiser Infared system is available.

Assistance Dogs

Assistance dogs are welcome throughout the building.

Relaxed Performances

Our relaxed performances offer an opportunity for visitors with Autistic Spectrum Disorders, or learning/sensory needs, to enjoy top quality theatre in a friendly, relaxed and informal environment.

We like to think of them as the opposite of a 'Quiet Carriage' of a train. The audience will be free to make noise or move around.

In preparation for your visit, you may wish to contact us to organise a touch tour, or download a Visual Story of our venue here  PDF Document Visual Story Grand Theatre (PDF, 389KB)Opens new window

Stress Free Advance Booking Offer

We know things don't always go to plan on the day, so we want to make it easy for you to book the best seats in advance in the most stress-free way possible. For all of our Relaxed Performances we offer a no-questions-asked refund policy right up until the moment the show starts.

Forthcoming relaxed performances include:
Cinderella - Wed 9 Jan, 7pm

BSL Interpreted Performances

We regularly programme British Sign Language interpreted performances for our most popular theatre productions. For recommendations of on the best seats for visibility of the interpretation, feel free to contact our box office.

Forthcoming BSL interpreted performances include:
The Case of the Frightened Lady - Thu 5 Jul, 7.30pm
Cinderella - Tue 8 Jan, 7pm and Wed 9 Jan, 2pm

Audio Description

We make sure that some of our best shows accessible to visually impaired visitors, by providing regular audio described performances.

Forthcoming audio described performances include:
The Case of the Frightened Lady - Sat 7 Jul, 2.30pm
Cinderella - Thu 3 Jan, 2pm

Dementia Friendly

As part of our summer film series, we've handpicked a selection of titles to screen in an environment geared towards people living with dementia, with their families and carers.

Upcoming dementia friendly screenings include:

Meet Me in St Louis (1944) - Fri 3 Aug, 2pm

By The Light of the Silvery Moon (1953) - Fri 24 Aug, 2pm

 

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