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Have you had good service today?

We've adopted a set of standards to ensure customers continue to receive the best possible service. If you feel we're falling short of The Swansea Standard please let us know so that we can do something about it.

The council's customer service guidelines - the Swansea Standard - aims to assist all employees in dealing with our customers.

Providing great customer service is vital to our success and reputation.

We have a proud record of serving the people of Swansea and we've adopted a set of standards to ensure customers continue to receive the best possible service.

Based on research with customers and our staff, we've developed the Swansea Standard which sets out how we'll treat customers:

  • Be friendly and treat customers with respect
  • Give your name to customers
  • Deal with issues promptly
  • Give clear advice and use plain language
  • Apologise if we get things wrong

If you feel we're falling short of The Swansea Standard please let us know so that we can do something about it.

 

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