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Our policies and procedures

Current written protocols for delivering our functions and responsibilities.

Rules of procedure and codes and protocols

View the council constitutionOpens new window

Policies and procedures relating to staff

These are available as part of the employee handbook. You can also view them as a full list, or search for a specific policy.

Customer service

Read more about comments, complaints, compliments and the Swansea Standard.

Records management and personal data storage

This information is available on the CCTVdata protection and freedom of information pages.

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