Online payments will be unavailable for 2 hours between 9.00am and 1.00pm on Sunday 25 September 2016 due to an upgrade by the system provider. You will see a 'service unavailable' message if you try to make payments during the down time.
This online payment facility allows you to make payments directly and securely to the council 24 hours a day 7 days a week.
When making a payment you will be transferred to the Civica secure payments website.
If you wish to pay a fixed penalty notice for environmental offences such as a litter fine or dog fouling fine, please telephone 01792 635600.
What services can I pay for?
Business Rates (NNDR)
Swansea Business Improvement District (BID) Projects/Initiatives
Parking Penalty Charge - Parking Fine
Council House Rents
Social care invoices
Private Housing Benefit Overpayment (Invoices starting with 39)
Council Housing Benefit Overpayment (Invoices starting with 40)
Which credit/debit cards can I use?
We only accept the following credit and debit cards:
Please note that if you pay by credit card, you will incur an extra fee equal to 2% of your payment.
Other ways to pay your council bills
Direct Debit is the easiest way to pay your Council Tax bill. You can choose to pay over 10 or 12 months, four payment dates, 1st, 8th, 15th or 22nd, or you can choose to pay half yearly or annually.
Automated telephone payments service
The local rate telephone number is 0300 456 2765 and you should have your account/reference number to hand, along with your chosen method of payment, which may be a debit or a credit card.
You can pay your bill straight into the council's bank account, but please remember to quote your reference/account number so we can allocate your payment to your account:
Lloyds Bank PLC, 802 Oxford Street, Swansea, SA1 3AF.
Sort code 30-00-00
Account number 00283290
You can call at the Civic Centre or any District Housing Offices (except Gorseinon) to pay bills in the normal way. Please have your bill to hand, so that our staff can take the necessary details. Please note that if making a Welsh Water payment, then neither debit nor credit cards are accepted.
Our online payment facility will take you to a secure site with Civica our payments provider. Our secure server software uses an SSL connection and encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the internet.
The council's online payment system also supports the MasterCard SecureCode®Opens new window and Verified by Visa® 3D SecureOpens new window service to give an added level of protection when making payments online via the internet. To benefit from the additional security offered by these schemes you will need to register with the bank that issued your payment card.
Registered users will see an additional screen appear when making their payment. This screen will ask some security questions that will verify the user before the payment is processed.
If you are not registered you may be invited to register your card before continuing with your payment (depending upon your card issuer). If you wish you can elect not to register your card at this time, we will still process your payment.
Please contact your card issuer for more details of these services and how to register your card with a password.