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Cymraeg
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Pay

This online payment facility allows you to make payments directly and securely to the Council 24 hours a day 7 days a week.

Make a payment

When making a payment you will be transferred to the Civica secure payments web site.

What services can I pay for?

Council Tax
Business Rates (NNDR)
Council House Rents
Estate Rents
Private Housing Benefit Overpayment (Invoices starting with 39)
Council Housing Benefit Overpayment (Invoices starting with 40)
Parking Penalty Charge - Parking Fine
Council Invoices
Swansea Business Improvement District (BID) Projects/Initiatives

Which credit / debit cards can I use?

We only accept the following credit and debit cards issued by UK banks:

Credit and debit cards accepted

Visa
Mastercard
Visa Debit (Delta)
Maestro
Electron
Switch
Solo

Other ways to pay your council bills

Direct Debit
Direct Debit is the easiest way to pay your Council Tax bill. You can choose to pay over 10 or 12 months, four payment dates, 1st, 8th, 15th or 22nd, or you can choose to pay half yearly or annually.

Automated telephone payments service
The local rate telephone number is 0845 3052 199 and you should have your account/reference number to hand, along with your chosen method of payment, which may be a debit or a credit card.

In person
You can call at the Civic Centre or any District Housing Offices (except Gorseinon) to pay bills in the normal way.  Please have your bill to hand, so that our staff can take the necessary details. Please note that if making a Welsh Water payment, then neither debit nor credit cards are accepted.

Security

Verified and secured cardOur online payment facility will take you to a secure site with Civica our payments provider. Our secure server software uses an SSL connection and encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the internet.

The Council's online payment system also supports the MasterCard SecureCode®Opens new window and Verified by Visa® 3D SecureOpens new window service to give an added level of protection when making payments online via the internet. To benefit from the additional security offered by these schemes you will need to register with the bank that issued your payment card.

Registered users will see an additional screen appear when making their payment. This screen will ask some security questions that will verify the user before the payment is processed.

If you are not registered you may be invited to register your card before continuing with your payment (depending upon your card issuer). If you wish you can elect not to register your card at this time, we will still process your payment.

Please contact your card issuer for more details of these services and how to register your card with a password.

Payment help and advice

If you have any queries about making payments using this website you can email: cashiers@swansea.gov.uk

Alternatively please ring 01792 635810 between 9.00am and 4.30pm, Monday to Friday.

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