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Website URL : http://www.swansea.gov.uk/index.cfm?articleid=948
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Pay your council bills online

The service allows you to make payments for a variety of Council bills

This online payment facility allows you to make payments directly and securely to the Council 24 hours a day 7 days a week.

* Make a Payment

The Council's payments are now processed by Civica UK. When making a payment you will be transferred to the Civica secure payments web site.

What services can I Pay for?

What credit/debit cards can I use?

We only accept the following credit and debit cards issued by UK banks:

Image depicting Accepted Debit and Credit Cards Logo

  • Visa
  • Mastercard
  • Visa Debit (Delta)
  • Maestro
  • Electron
  • Switch
  • Solo

Other ways to pay your Council bills

  • Direct Debit
    Direct Debit is the easiest way to pay your Council Tax bill. You can choose to pay over 10 or 12 months, four payment dates, 1st, 8th, 15th or 22nd, or you can choose to pay half yearly or annually.
  • Automated telephone payments service
    The local rate telephone number is 0845 3052 199 and you should have your account/reference number to hand, along with your chosen method of payment, which may be a debit or a credit card.
  • In person
    You can call at the Cash Office in the Civic Centre or any District Housing Office (except Gorseinon) to pay bills in the normal way.  Please have your bill to hand, so that our staff can take the necessary details. Please note that if making a Welsh Water payment, then neither debit nor credit cards are accepted.


Security

Our online payment facility will take you to a secure site with Civica our payments provider. Our secure server software uses an SSL connection and encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the internet.

Image depicting 3D Secure Logo

The Council's online payment system also supports the MasterCard SecureCode® and Verified by Visa® 3D Secure service to give an added level of protection when making payments online via the internet. To benefit from the additional security offered by these schemes you will need to register with the bank that issued your payment card.

Registered users will see an additional screen appear when making their payment. This screen will ask some security questions that will verify the user before the payment is processed.

If you are not registered you may be invited to register your card before continuing with your payment (depending upon your card issuer). If you wish you can elect not to register your card at this time, we will still process your payment.

Please contact your card issuer for more details of these services and how to register your card with a password.


Payment help and advice

If you have any queries about making payments using this website you can e-mail: cashiers@swansea.gov.uk or telephone 01792 635810 between 9.00 am and 4.30 pm, Monday to Friday.





Contacts:
© 2014 City and County of Swansea
Civic Centre, Oystermouth Road, Swansea. SA1 3SN. Tel: 01792 636000 Fax: 01792 636340