Change text size
| Listen to this website Listen to this website | Text Only | Normal| Contrast| Cookies
Logo to act as a header and advert for City and County of Swansea|
Website URL : http://www.swansea.gov.uk/index.cfm?articleid=50193

Information and support for people with a hearing loss

Swansea Social Services has a Sensory Services Team which includes specialist workers who support people with a hearing loss. They can provide a range of information and practical support.

You may be referred to Social Services by an audiologist, or you can refer yourself or someone you are concerned about by contacting our Sensory Services Team.

Tel: 01792 315969

SMS: 07919 626434

Fax: 01792 785021

Email: sensory.services@swansea.gov.uk

Oovoo: paul.lewis@swansea.gov.uk

The team is based at Swansea Vale Resource Centre and can deal with any queries in relation to sensory loss from  9am to 5pm Monday to Thursday and 9am to 4.30pm on Friday with a lunch break from 1 pm to 2 pm.

Our factsheet Services for People who are Deaf or have a Hearing Loss explains more about the role of the Sensory Services Team.

Organisations which offer a range of advice and support for hearing impaired people.

National organisations

Local organisations and groups

Communications specialists

Support for deaf children and children of deaf parents

Please note that the City and County of Swansea is not responsible for the content of external internet sites

National Organisations

Action on Hearing Loss

Action on Hearing Loss (formerly known as the RNID) provides care and support for people who are deaf or have hearing loss. They also supply communications services and training.

For general information about services
Tel: 0808 808 0123 (freephone)
Textphone: 0808 808 9000 (freephone)
Email: informationline@hearingloss.org.uk

To contact their Wales office.

Tel: 02920 333 034
Textphone: 02920 333 036
Email: wales@hearingloss.org.uk

Action on Hearing Loss also have a range of factsheets about hearing loss, tinnitus and deaf awareness.

Wales Council for Deaf People (WCD)
An umbrella organisation of associations, both voluntary and statutory, working in the field of hearing loss and deafness. It also runs a Communication Support Agency to facilitate language support.

Tel: 01443 485687
Text phone: 01443 485686
Email: mail@wcdeaf.org.uk

Royal Association for Deaf People (RAD)

RAD works with people with all forms of deafness. It specialises in advocacy and employment issues, legal support and deaf community development. It also supports deaf people who have a learning disability or mental health difficulties to live as independently as possible.

Tel: 0845 688 2525

Text phone: 0845 688 2526

British Deaf Association (BDA)
An organisation run by and for Deaf people, focusing on the language, community, identity and heritage of Deaf people and the representation of their needs, aspirations, rights and responsibilities.

Tel: 0207 697 4140

SMS/Text: 07795 410 724

Hearing Link

An organisation supporting adults with hearing loss whose main communication method is speech.

Tel: 0300 111 1113

SMS 07526 123255

Email enquiries@hearinglink.org

Local Organisations and Groups

Deaf Access Cymru

A charity seeking to empower deaf people across Wales to live independent and successful lives, with full access to services, education, employment and leisure activities.

Tel: 07792149190

Swansea Deaf Centre
57 - 58 Neath Road, Hafod, Swansea, SA1 2HW

Swansea Deaf Club meets every Thursday from 7.00 pm at the Deaf Centre.

A Council officer holds a drop in surgery for deaf and hard of hearing people in the Deaf Centre every Wednesday between 10 and 3.  This is an opportunity to raise or discuss any issues relating to the Council or its services.

A Hard of Hearing Group meets in the Civic Centre on the first Friday of every month from 3:30 - 5:30.

Tel: 01639 642289

Hear to Meet is a social group for older adults (50+) with a hearing loss, which meets on the third Tuesday of each month from 2.30 - 4.00 at Willow Court, Campion Gardens, Clyne Common.

Tel: 02929 333378

Swansea Association for Independent Living (SAIL)

SAIL is a local voluntary organisation of disabled people working to eliminate the barriers preventing disabled people from living full and independent lives.

Advice line operates every Wednesday 10.30 - 3.30
Tel: 01792 652101

Email: sailadvice@hotmail.co.uk

Communications Specialists

Many of the support organisations for deaf people provide communications support. In addition, the following organisations offer specialist communications information and support.


An organisation specialising in communication with deaf and deafblind people to encourage and promote full access to society and greater understanding of deaf and deafblind people and the languages and communication methods they use.

Text Relay

A facility which connects people using a textphone with people using a telephone or another textphone, enabling individuals who are hard of hearing/ deaf to use the telephone effectively.

Freephone: 0800 7311 888

Textphone: 18001 0800 7311 888

My Friend
My Friend is a free telecommunications system which joins up video, voice and text communications in real time. It can be used on computers and laptops which run Windows and on mobile phones which have the Android operating system.

The Wales Interpretation and Translation Service (WITS)

WITS provides interpreters in a wide range of languages including BSL, and is the organisation used by the City and County of Swansea when interpreters are needed.

Tel: 01633 245300

Support for deaf children and children of deaf parents

National Deaf Children's Society (NDCS)

The NDCS is a charity which provides information, practical support and advocacy to parents of deaf children.

Helpline: 0808 800 8880

NDCS Wales
Tel: 029 2037 3474
The Buzz - NDCS website for young people

Talking Hands and Tiddlers

Talking Hands is a Friday evening youth club for deaf young people (aged 10-17) and hearing children of deaf parents.

Tiddlers is a family support group for parents of deaf children (aged 0-6) and hearing children of deaf parents which meets on Saturday mornings.

Both groups meet at Swansea Deaf Centre, 57 - 58 Neath Road, Hafod, Swansea.

The City and County of Swansea is not responsible for the content of external Internet sites.

© 2014 City and County of Swansea
Civic Centre, Oystermouth Road, Swansea. SA1 3SN. Tel: 01792 636000 Fax: 01792 636340