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Website URL : http://www.swansea.gov.uk/index.cfm?articleid=1691
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Contact the Swansea Housing Benefit and Council Tax Reduction Section.

image depicting Picture of a phone

There are a number of ways that you can contact us

You can write to us at this address:

Head of Financial Services
The Civic Centre
Oystermouth Road
Swansea SA1 3SN.


You can

  • Use this information request form to ask us for information.
  • Telephone us about general benefit enquiries on 01792 - 635353.
  • Telephone to report someone who you suspect of committing fraud on 01792 - 635359.
  • Report any suspicion of fraud by email or anonymously by using the form provided on the How do I Report Benefit Fraud page?
  • Email us at: Benefits@swansea.gov.uk. (To protect your identity DO NOT include your date of birth or National Insurance Number when using email. For our purposes it is sufficient to have your full name, address and claim reference if you know it). You can report changes in your circumstances by this method as well.
  • Visit us in the Civic Centre to hand in applications, supporting documents and/or to discuss your claim. Processing Promise:- If you hand your new application form in at the Customer Services section with ALL the relevant evidence, your benefit claim will be actioned within 3 working days. Customers are seen in the order they arrive. See below for opening hours.
  • Hand in application forms and supporting documents at your local District Housing Office.

 The Housing Benefit and Council Tax Reduction Enquiry opening times are:

Monday

8.30 - 4.45

Tuesday

8.30 - 4.45

Wednesday

8.30 - 4.45

Thursday

8.30 - 4.45

Friday

8.30 - 4.45

When you arrive at Reception area, just ask for a Benefits ticket.

Please note: if you need to discuss your benefit claim it is advisable you attend the Civic Centre at least 30 minutes before these closing times.


Telephone Enquiries can be made on Swansea 635353 Monday to Thursday 8.30 to 4.45 and Fridays 8.30 to 4.15


The Council Tax Enquiry opening times are:

Interviews to discuss your Council Tax account

Handing in forms and other information

Monday

8.30 to 4.45

8.30 to 4:45

Tuesday

8.30 to 4.45

8.30 to 4:45

Wednesday

8.30 to 4.45

8.30 to 4:45

Thursday

8.30 to 4.45

8.30 to 4:45

Friday

8.30 to 4.15

8.30 to 4:15


Telephone Enquires can be made on Swansea 635382, Monday to Thursday 8.30 to 4.45 and Fridays 8.30 to 4.15






© 2014 City and County of Swansea
Civic Centre, Oystermouth Road, Swansea. SA1 3SN. Tel: 01792 636000 Fax: 01792 636340